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Moxi Box Display Reads 0000

Our Motorola HD Moxi Box Display Reads 0000 even after a hard reset from Charter Cable and a hard reset on the unit. Any suggestions? The only option at this point is to exchange the box, because I can't take a day of vacation to wait all day for a Charter Service Technician.

Thanks!
Donna

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Posted on Jan 02, 2017

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SOURCE: Trouble using Motorola DCH6416 HD DVR with standard def. tv

I fixed the problem! I found a posting on a message board by someone who had the same DVR and a similar problem. This person found a way to access a secret menu in the DVR to override the format which is automatically assigned. I followed the same steps to access the menu on my DVR and then tried changing a few settings until I found the ones that worked--changing the automatic setting from OVERRIDE to STRETCH and changing the output setting from 1080i to 480p. (It's pretty pathetic that no one at Charter could fix this problem!) Here is the link to the posting that I used: http://www.avsforum.com/avs-vb/showthread.php?t=1132766

Posted on Oct 02, 2009

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SOURCE: Motorola cable box/dvr/remote problem.

I have found that my moxi doesn't always respond to commands from its remote. it seems to work best with the lights on. I placed a small desk lamp next to the box and aimed the bulb at the Moxi label at the bottom left of the box. It works a lot better but I wish I had a more elegant solution.

Posted on Oct 26, 2011

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get rid of that moxi before it starts on fire.
have charter send out a scientfic atlanta hd dvr, with an hdmi port on it as well. the functionality and reliablity of these boxes greatly exceed moxi. moxi is a power sucking, fire hazard, problem waiting to happen. the only thing it has that is good is the guide format. but you may feel that graphics on a tv guide outweigh the funcitonality of the device. the big square in the front of the moxi was supposed to be a dvd burner, the box has no hdmi, and has a modem in it that is disabled. so its got a bunch of junk on it that isnt and cant be used. if you dont clean the vents on the back of the box monthly it will surely fail.
senior catv tech/supervisor
ALL OF US INSTALLERS DESPISE PAUL ALLEN FOR INVENTING THAT PEICE OF ****.

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