Question about Xante CL30 HSE Laser Printer

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Xante CL30 Fatal Error 127 Code

Xante Tech support had me run a certain diagnostic procedure, beginning with holding down the keys 0-1-6-7 as you turn the printer on, the scrolling through menu items until you come to "fan3". Once here you press select and raise the printer cover. If the fuser fan is OK, it will be running at that time. In my case, the fan was running, so they ruled that out as the problem.
They then concluded that the printer needed a "Engine Board Replacement" Xante shipped me that part and I had a Xante technician 80 miles away come here and put it in. Once the new board was in place, the Fatal Error 127 returned again the first time we tried to print two 11x17 color documents.
Xante now says I have to ship this printer back to their factory for further testing, that there is nothing else than can be done in the field.
A typical way the 127 error occurs is, for example, you send two 11x17 full color pages to print. Things look normal and the first sheet prints. But when it comes time to print the second page, the printer will have started to print; it will have advanced the paper from the lower tray and stops its journey just before going in under the first imaging drum. (which in the case of this printer, is the black drum and black toner. After that would be the yellow, then the magenta, then the cyan; that's the order under which the paper travels in this XanteCL30HSE).
Once you reboot the printer, first thing you'll have to do is open the side door and there's the sheet of paper which you can pull back and then withdraw from the printer, clearing the jam. But it seems odd to me, that once I see the Fatal Error 127, the paper will always be in this position, just ready, it seems, to have begun it's travel under the 4 image drums and toners, respectively.
As shipping this back is a major ordeal (down a spiral staircase, requires a freight company shipping, down have the right box, etc. etc. I would just like to try about anything first.
Any help please.
David Lowe


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  • bluegrasstyp May 25, 2009

    I had previously read your response posted now as a new answer. Please re-read my problem. As you will see, we are beyond trying that solution. Please re-read your response, AND THEN re-read my problem.

    Thank you.

    David Lowe

  • bluegrasstyp May 25, 2009

    I appreciate your reply, but want to give it one more shot.


    The XanteCL30HSE (Heavy stock enabled) lets me print on heavy paper when needed. For example, I've done a lot of business cards through that machine using Kromekote plus Cover C1S, which is 8.5x11", 12 pt or 247gsm. The 8.5x11 sheets then get run through a business card slitter, to the box, you're done. I've duplexed 11x17 newsletters using Hammermill Color Copy paper which is 28 lb or 105gsm. Over the last 5 years, done each of these a hundred times. But, to answer your question, since the error 127 business started, just been using the Color Copy paper from the bottom tray. (As opposed to the 247gms paper which MUST go through the manual feed tray only and face up delivery out the other side.) The printer, overall, has actually been great over the last five years.


    It has been my understanding from Xante in those same years, that the thicker the paper, the hotter the fuser runs, and vice versa. I had a fuser problem a few years ago, and Xante told me that if the fuser runs too hot, you will get a Fatal Error code of 172. If it runs too cold, a 173. A 174 or 175 is a short or open circuit detected. At that time, the error was 172. Replaced the fuser, and life went its way another few years.


    So, with this additional information in mind, wonder if there are any other causes for a 127? Any research on this would be appreciated.


    Thanks,


    Dave



  • bluegrasstyp May 26, 2009

    Just one comment I had forgotten to tell you.


    I had another fuser; tired it. Error 127.  Had another belt, replaced it (just for the heck of it), still got a 127. Failed to mention that fuser swap out earlier. So, if this sensor you speak of is on the fuser itself, as a second, good fuser did it also, that's why I signed up and emailed "Fixya."


    Any final ideas let me know. The one thing I'm going to ask Xante tomorrow is what is the hard reset to set that printer back to all factory, out of the box settings. Interestingly, that has not ever been mentioned. Just grasping I guess.


    D



  • bluegrasstyp May 26, 2009

    Again, thank you for your replies. I'm just about to give up, but not quite.


    (In my previous email talking about the parts I had switched out, I forgot to mention that I also switched out the sdram chips from one of my Macs. Put two known-good 256mg chips in, which, according to the manual, 3  256's is a full boat. (three slots), but to no avail on the sdram switch.  Also, the instruction as to what weight paper is sent from the computer in the software. (Yes, I've tried previously sending jobs from 3 different MACs but still generated 127 errors from all three.))



    There are three wires on that fuser fan. A red, black, and white. There are also three wires on the side exit fan that runs all the time, also red, black, and white. (wouldn't that be hot, cold, and ground?)


    I just now ran 39 copies for business cards on the Kromekote plus Cover C1S stock, (the 12pt, 247gsm paper.) It ran just fine, just now; of course I've always thought that in this case, the fuser was running close to its hottest on that thick, glossy paper. Once finished, it went back to idle, and just waiting for more. So, this morning it has run perfectly on 39 copies, 8.5x11. I am just perplexed with this problem. Just had to run this by you one more time. How can that be?


    Dave



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Fuser Unit Fan Error
When an error has been detected in the fuser cooling fan.
How thick is the paper that you are pushing through the machine? This unit is basicly an oki c9500 with a different print engine. This so called "heavy stock conversion" is simply a new board and drivers that slow the machine down and increase the heat of the fuser. Lets face it, if the engines were designed to handle 330 gsm then Oki would be advertising heavy stock themselves ! It's not the answer that your after but I'd strongly recommend returning the unit to have it fixed. If the fan is still running and your getting the error it means the heat sensor on the fuser is detecting overheat, which means the cooling is not adequet. Make sure the vents to the machine a clear from obstructions and if you want to test, get a room fan and sit near the air vents as a temp measure until the unit is repaired properly. The service procedure is probably to upgrade the fan unit.

Posted on May 25, 2009

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  • Dudeman321 May 25, 2009

    After the original post I did a large amount of research for you, everything points to the same thing fuser too hot. I amagine this could be caused by a failed thermal sensor on the fuser, blocked airflow/heatsinking from the fuser or a failed fan. We know the fan works so therefore it must be either a failed thermal sensor or obstructed airflow. I assume that the airflow to the sensor is adequte so therefore we can only draw the conclusion that the sensor has failed. Short of rewriting the firmware to the machine which would be dangerous(fire), I don't believe we can bypass the problem. It appears the fuser will need replacing once again (the temp sensor is not normaly available seperate).

    This probably isn't the answer you were after but I tried my best to find a solution but I fear there is'nt an easy one for this.

    Cheers and good luck

  • Dudeman321 May 26, 2009

    Go to the MAINTENANCE MENU on the front panel of the printer and select EEPROM RESET “EXECUTE This will set the Xante CL-30 back to factory default settings
    I'm not convinced it will solve your problem, the temp sensor may be not be located in the fuser, i'm not sure with this model.

  • Dudeman321 May 26, 2009

    Just a thought, but if the fan has 3 wires coming from it instead of 2, there may be a speed sensor in the fan that is faulty.

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Hi I am Vortash a few years ago I used to work for Rank Xerox copiers the lasers that we worked on then had been far less sophisticated than today's .. however we found that most of our customers problems steamed from what replacement cartridges they used ( ie: genuine replacement )
On the end of the toner cartridge you will no doubt be aware that they have two electrical contacts , if these are not precisely aligned and well fitting the intermittent connection used to throw up all manor of faults never the same ones twice in some case's and it was all to do with not fitting the manufactures toner cartridges .. the replacements where 1.5 mm shorter to accommodate other machines and the Rank copiers didn't like them hence error faults .. it is just a suggestion but I wondered if this all started after you replaced your toner cartridges .. Regards Vortash

Posted on May 26, 2009

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I've been in touch with Xante, who say code 127 is to do with the fuser unit cooling fan, which can be found inside the lid of the printer and sits right above the fuser. A trained technician is needed to replace this; I'm trying to source one now, as many can't get Xante parts.

Apparently if the fan is replaced and the problem reoccurs, then there may be a problem with the engine control PWB in the printer.

It wont cost you much.

Expense breakdown =

Fan cost £47.00, engineer to fit it should be £60.00. I will attempt to find the exact part number for you.

Beware, our the fuser unit will be damaged if you try printing too much whilst this error was coming up, and hence you will have to buy a new one at a cost of £190!

Rate this solution/ advice.

Posted on May 24, 2009

  • Onifade Adewunmi
    Onifade Adewunmi May 25, 2009

    Rate my solution please.

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Posted on Jan 02, 2017

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SOURCE: Xante cl30

If the printer is still under warranty, and a new yellow drum doesn't fix the problem, or if you install a new drum and the problem returns, Xante should provide you with warranty support. This problem can be caused by a defective high voltage power supply, and that is not a user replaceable item.

Posted on May 28, 2008

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