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Your description of your problem is rather brief. Trying to read between the lines, I gather several questions: Why is it when I try to call a certain number it goes strictly to their voicemail? When somebody tries to call my number, it directly goes to my voicemail? The general reason a call goes directly to voicemail is that your phone is off or in the area of limited or no cellular service. Normally if you are on the phone when someone calls, the phone notifies you that a call is waiting. However if your phone is off or in a fringe area or where there is poor cellular service such as in a large building, subway system or the like, calls to your phone are routed directly to voicemail. The same applies if you call someone else. If there is no cell service to their phone or their phone is off, your call to them is routed directly to voicemail. You'll probably find this problem more common in rural areas where the cellular services poor, or in a large city with tall buildings that block cell signals such as in New York City.
Most SmartPhones also have the ability to send an inbound phone call directly to voicemail. This can happen several ways. 1. When the phone rings, and the user does not wish to receive the call, depending on the cellular operating system (iPhone, Android), the user may make a sliding motion on their touchscreen sending the call directly to voicemail. I do this a lot with unfamiliar numbers that are often telemarketers. Anybody that really wishes to get a hold of me will leave a voicemail message and I'll return their call. 2. Calls originating from contacts saved in your contact list may also be sent directly to voicemail. I have saved literally hundreds of phone numbers of telemarketers under multiple "telemarketer" contacts in my cell phone and sent them all directly to voicemail so I do not see bothered if they continue calling. Hope this answers your question. If not, please clarify your question by providing more details.
I would check with sprint to see if your account is up to date. Otherwise, I would suggest going to your settings and see if you can update your phones's prl and profile. go to settings, tap "About phone", Tap "System updates", then tap each option. Good Luck!
It means that you have set up that incoming calls will be diverted (to your voicemail usually) when your "line is engaged", ie when you talk with someone on the phone.
There are 3 diverts: divert on busy, on not available (switched off or out of range) and on no answer (when you don't answer after a certain period). Depending on operator, they can be activated or deactivated individually, or all three at the same time. The latter option is bad in my opinion - who needs divert on busy? If the phone is busy, try again in a couple of minutes I say...