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MSI 875p neo-lsr - startup problem - BIOS froze

Hi - Firstly thanks to anyone that can help on this - I've tried all day to self-solve - but am now asking for a bit of help :)

I have an oldish PC that has an MSI 875p neo-lsr motherboard fitted. I installed a new hard drive today, and got the PC running for the first time in a while. Install of XP went quite smoothly, and system had no issue restarting - running - restarting - all great!

There were a few drivers that were not present - such as the LAN connection for internet, and so I spent some time searching the MSI website, and found a number of options, so downloaded them to my laptop and transferred them by USB stick.

When I attempted to load the drivers the PC didn't recognise them as being the correct ones so refused to install them, and hence the LAN still was in-operative.

I restarted the machine - pressed 'DEL' to enter settings - and for some reason decided to 'reset to original BIOS settings' I can't remember the exact term used in the blue screened menu.

At this point the PC froze - a few red characters appeared on screen, and it wouldn't do any more. I turned it off, but when I turned it back on again - the fan starts - but nothing on-screen, and no startup noises from the hard drive. If I put the XP disc into the DVD drive, it whirrs, then stops.

I tried taking off the power completely, pulling out the RAM, and removing the motherboard battery for 10 mins, and resetting it all in place, and trying again - but it's still a black screen!

Does anyone know what I've done - and if I can resolve it?

Thanks for taking the time to read through my post!!!

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  • 8 more comments 
  • cymruchris May 25, 2009

    hi leecom - thank you for your prompt and detailed response. The jumper is there, and I tried the method you outlined above, but it still didn't want to start up. I then tried leaving the battery out all night, and again today with the battery replaced, it still doesn't want to start up.

    On powering on, the fans start, the hard drive vibrates - so I know there's power there, but it doesn't start making the noises it normally would when a HDD starts, just sits there quietly.

    If the XP disc is in the DVD drive, it whirrs quickly as though reading the disc, and then stops after around 10-12 seconds.

    Screen output is zero. Beeps are zero.

    All connections double checked and secure - ram in place etc.

    Any further ideas? Thanks for your support.


  • cymruchris May 25, 2009



    This is the machine I'm working with.



    This is the jumper I moved, and then the battery I removed overnight.

    I have more pictures of different parts in close-up if of any use - should you want to point me towards a different solution.

    Thanks.


  • cymruchris May 25, 2009

    Thanks for the response - I've removed the power, the ram, and the graphics card. I've then reconnected only the power, and turned on. The system didn't beep at all.

    The jumper close up is here, with it in its original position:



    You mention that I should remove the 24/20 pin block connector and the 4 pin block connector - I think I only have the 24/20 as in the white connector block pictured here:



    Where on the motherboard would you suggest I look for the 4 pin? From the power supply unit - this appears to be the only power connection to the board?

    At the moment I can't find a chip with the labels you've mentioned, but all visible chips with something written on I've photographed - are these of any use?







    If none of these are the BIOS chips - maybe you could give me an idea of how big - or where the chip might be located on the board.

    Thanks in advance of your continued help.


  • cymruchris May 25, 2009

    I apologise - I missed the obvious power cable! Yes it's connected. I repeated the above process with BOTH cables disconnected - then reconnected - but again no beeps.

    I've scoured the board surface for anything that says CLR_CMOS - but no luck.

    The only other jumpers on the board appear to be located in the bottom left hand corner:




    They don't appear to have any relevant labels though.

    The board model is an MSI 875p Neo:




    The specific model number is MS-6758:




    I've included a few general shots of the board - let me know if you want more detailed shots of any specific area. My photography skills aren't so bad. (I've managed to help out a few people with their queries whilst logged on here - I appreciate the help given, and although not quite the expert like you - can help with some of the more simple issues!! :) )

    Does the above help you?

    Top left view:



    Top right view:



    Bottom right view:






































  • cymruchris May 25, 2009

    Firstly - a genuine thanks for your replies so far. I've only discovered this community by accident - but I really like the 2-way help facility. I hope I can help others as much as you guys help me.

    I have a development. Having played some more, I inserted the RAM into a different slot, not expecting it to make any difference - but on power up, there was a beep! and then there was some screen output!

    On first power up - it asked me did I want default settings or to configure myself - I tried the configure myself - and asked it to load default BIOS settings and saved.

    On restart it said that BIOS wasn't installed, however it did progress to reading my hard disk, and getting as far as Windows XP log on. I logged in, and then asked it to shut-down. At this point I got the blue screen of death:



    On restart the second time - it again said the BIOS wasn't installed - but this time wouldn't progress to loading up XP to the log-in screen:



    This is how far it got on one attempt:



    This is how far it got on the next attempt:



    So before I tinker with anything more - I'd appreciate a quick bit of feedback in terms of where next. Should I jump the jumper again? How do I get my BIOS back?

    Pressing DEL on setup now doesn't bring me to the usual blue screen.





  • cymruchris May 25, 2009

    I think I should have accepted default settings.

  • cymruchris May 25, 2009

    You did yes - but I missed it :)

    Just to clarify - when I'm hitting the on/off switch - is this the one on the front of the PC - or the rocker switch on the rear of the PC? Whilst doing this power should be disconnected? I'm using the front one - am I using the right one?


  • cymruchris May 25, 2009

    Hmmm... Frustrated. But not giving up.

    Ok - after removing the RAM, cleaning it, removing all power connections, removing the battery, moving the jumper to the lower position, pressing the on/off front button several times, reconnected all connections (with the power still disconnected) re-installed the RAM, the battery, and the jumper back to original position, I connected the power cable, flicked the rear rocker switch, pushed the front on/off button, the fans kicked in but I'm back to square one. No output, no beeps, no nothing.

    Grr.

    I've also tried the HDD in another PC (with a different motherboard - where the RAM isn't the same and I can't swap it out) and it starts up perfectly. So I'm happy the HDD is fine.

    I wish I'd picked default settings when it did come back to life albeit briefly. I'm guessing your advice now is to keep 'trying' things until I get back to the above stage of working?


  • cymruchris May 25, 2009

    Thanks :) I won't give up just yet. The system has a built in floppy drive, and I have another PC that also has a floppy drive - although I only have 2 floppy disks!!

    I'll keep playing - and will post back when I make some progress. It seemed to happen by accident last time - so let's see if I can repeat the accident.


  • cymruchris Jun 02, 2009

    I can't get it restarted at all - have tried so many times over so many days. I've identified a seller on ebay that sells pre-programmed BIOS chips for a few dollars - that might be my next option I think. I'll keep the thread updated - but I guess it'll take a while to ship from the US to the UK....

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2 Answers

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  • Intel Master
  • 4,806 Answers

Hi there.
Try to clear the CMOS by removing the power cord, taking the side panel off the tower and looking at the motherboard near the battery for a coloured plastic jumper like this >>>>>>
MSI 875p neo-lsr - startup problem - BIOS froze - cd2f524.jpg
If there is a plastic jumper there move it to the other position and hit the on/off button to clear the CMOS, then put it back in its original position, replace the side panel and power the machine up.
If there is no jumper there you will need to remove the power cord and take out the motherboard battery for an hour to reset the bios.

You can get the LAN driver here >>>>>>

http://drivers.softpedia.com/progDownload/MSI-875P-Neo-LSR-FIS2R-Intel-10-100-Ethernet-Driver-80270-Download-44480.html

If you need anymore help or advice please do not hesitate to post back.

Good luck and thanks for using FixYa!!

Posted on May 24, 2009

  • 7 more comments 
  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Hi again.
    Looks like you have a lot in that computer lol, ok, remove all the power cables, SATA cables and IDE cables from the motherboard.
    Remove the graphics card and if you can use the on-board VGA port for display purposes for now and also take out the ram.
    Have you got a close up picture of the jumper you moved so i can see what is marked on the motherboard, also if you can locate the bois chip and take a picture of that, it will say Phoenix, SiS, AMIBIOS or Award on the chip.
    Now, reseat the 24/20 pin block connector and the 4pin block connector to the power in sockets on the motherboard.
    Don't put the ram in just yet but plug the power cord in and boot the machine.
    I know the machine won't start up because i want to know if the board beeps without the memory in.
    If it does beep at you i want you to put the ram in a slot and power up, try the ram in a different slot and turn the machine on each time you change the slot.
    If the PC boot up and you get a post screen start to reconnect your hardware saving the graphics card until last.

    Good and and please feel free to post back


  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Hi there.
    I don't think thats the CMOS jumper, it will be marked on the motherboard as CLR_CMOS.
    Also where does this power lead go? the one with the cable tidy around it, it looks like the 4pin block connector to me and should lead to the power supply>>>



    If you can, can you post the make and model number of the motherboard, it looks like an MSI board to me but i am unsure without your confirmation. i should then be able to find out the bios provider.

    Regards


  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Hi again.
    It seems that you have been doing everything right, the jumper that you moved was the correct one and theoretically should have cleared the CMOS.
    After close inspection of the board with the pictures you have provided i cannot see any swollen or leaking capacitors or any other visible problems with the board, can you verify this for me.
    I have also noticed that the on-board speaker is missing so i looked for the manual and guess what? it is missing even from that!!!
    The only thins i can advise you to do now is completely strip the motherboard out and try clear the CMOS again, only this time when you strip the board out make sure you remove the CPU and all other hardware thats connected to it including the case fans, leads, power leads again etc.
    Put the jumper on the other pins for five minutes, remove the power cord from the rear of the computer and hit the on/off button periodically.
    Then connect the CPU, heat sync and fan and internal power cords then the graphics card and memory, put the jumper back in its original position, return the power cord and try to boot again.
    If after all this it still does not want to boot up i would be seriously considering hardware failure namely the motherboard.
    As its an intel based motherboard i know through experience that these boards can run very hot and common sense would dictate that they don't last long.
    If you have to replace the motherboard i would recommend an AMD based board as these are more stable and can last 4-5 times longer than an Intel board, plus if get the right one you can still use the AGP graphics card and all of the other periferals exept the Intel CPU.
    Its also a good idea to test the memory, graphis card, Intel CPU and PSU (power supply unit) on another Intel board (preferably the same socket type) to rule out any problems with them.


  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Your welcome.
    I did tell you to change the slot in a earlier post but nevermind now YAY!!
    Thanks for providing the pictures as it can be hard for our clients to break down the technical jargon what you have provided is appreciated.
    First off well done for your persistence and it would seem that we have a small success rather than a development!!!!

    Ok, what i want you to do is remove the power cord again from the back of the unit and then take out the system memory, put the CMOS jumper in the on position again and remove the battery too.
    Hit the on/off button periodically !!!
    Now, while the machine is of go and grab a clean, soft, dry paintbrush and clean the brass contacts on the memory, after that clean the slots of any dust of hairs that may be trapped and then reseat the ram in the blue slot nearest the IDE sockets.
    Now put it all back, and boot up the machine.
    If it start up with no problems let it boot up and see if it will boot to the operating system.

    I hope this time we will have ironed out the bug but if not and we can get it to at least boot into safe then we can update the bios.

    I keep my fingers crossed


  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Clearing the CMOS sets the bios back to defaults anyway, so don't worry about that, the fact that your getting a post screen is good compared to what you had before.
    If you have to you can flash the bios using a floppy drive (if you have one) but that method is the last resort.


  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Yes that is the right one, with most desktop computer motherboards if you have the CMOS clear jumper this is the way to dispel any residual power from the motherboard.

  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Opps sorry, yes all power HAS to be disconnected to clear the CMOS properly

  • Lee Hodgson
    Lee Hodgson May 25, 2009

    Yes put the memory in the slot that it worked in before and keep on trying, this is a classic case of corrupt bios and it needs to be flashed in order to get it working to some degree of reliability again.
    As soon as you get the post screen back again please let me know and you also will now need a floppy drive or access to one, do you have one?
    Oh and it can get frustrating at times so half an hours rest is recommended.


  • Lee Hodgson
    Lee Hodgson May 25, 2009

    When you finally get it going go here to MSI support and download the bios flash file, it will be in a zip folder so unrar/unzip to your desktop, open the folder and read the "How to Flash the BIOS.doc" that will tell exactly what to do regarding formatting the floppy disk and copying the files to it.

    http://www.msi.com/index.php?func=downlo...

    Keep me informed please :)

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.I have my own share of problems but having lost the entire disk facilities in the bios I turned off the computer and then restarted and using del got back into bios and did a hard disk drive search and this at least got me back my hard disk. I noticed from the picture below that your secondary hard drive is recognised but not your normal hard disk and so may not recognise your windows, etc. As such you may need to get back into bios and search for your hard drive. If the hard drive is not detected (with C drive) then more then likely you have a connection to your hard drive loose and so push the connections solid in place as that might be the problem. . The person who had borrowed my computer had somehow deleted HIMEM.SYS file and other important files as well as had gotten into Bios removing the connections to all drives and while I got back the main hard drive and the slave I am still without my floppy disk drive as well as my CD drive, and as the Bios is in mainly black I cannot even see what I am doing and what is going on but at least got the hard drives back on foot albeit still not loading Windows due to the missing files. . SO I AM STILL INVESTIGATING MY OWN PROBLEMS TO BE RESOLVED AS NO MATTER WHAT THE BLACK WILL NOT GO AWAY AND MAKES IT EXTREMELY DIFFICULT TO KNOW WHAT I AM DOING BUT AT LEAST PERSISTENCY GOT ME AT LEAST MY HARDDRIVES BACK. . Likewise, do not give up but keep trying and you might also succeed. . G. H. Schorel-Hlavka

Posted on Jun 15, 2009

  • insp-rikati Jun 17, 2009

    cymruchris getting back to your original problem perhaps my own problem searching may assist you. As I indicated I had computer problems. Well I discovered by now that the friend (if I can call him that) who had borrowed the computer actually had formatted the hard drive and then had also gone into the bios and disengaged the drives as well as loosened some card, not just one but both computers he had borrowed and on both hard drives (including the slaves). Meaning he also had deleted the CD rom drive and dos, etc. and to top it up the colours were all wrong so that white was black and so I had the guess what I was doing. .
    anyhow, I decided to push all cards into their slot properly and removed also part of the memory (seems it was faulty – as such he may have handled it – this also as the other computer had the wiring from the floppy disk drive loose in the computer and the card to which it was to fit was missing also).

    .
    Now, faced with a total disaster I decided to pull out hundreds of old floppy disk only the computer in the bios showed there were no drives.
    .
    So, after a lot of trying spare memory cards I finally somehow got the bios showing in normal colours. The problem was that I could still not set the bios for the hard-drives as it was coming up and immediately disappear. I changed the mouse and then that was another problem I had overcome. Now when I clicked on the floppy drive part it came up and I was able to reinstate Drive A. also both the primary drive and the slave. Albeit the slave still doesn’t show up as a drive when I have the computer on through a floppy disk.
    .
    Once I had the drive A recognised I then tried different starting floppy disk I had collected of my numerous past computers and it turns out that Dos 7 was the one. So, I transferred DOS 7 to the computer. Nothing would work from DOS on C drive. However, I decided to work in a better manner and got out my old disks with XTGOLD and transferred this onto C drive. Now when I start the computer in A drive I then go to C drive and then into XTGOLD and can see precisely as in explorer see the directories I have so far installed.
    .
    Because I copied dos files from other computers, where DOS refers to H drive for windows and this computer has no H drive then I will have to change the programs. With XTGOLD I can read the program (as like in txt) but could not change the program and so have to work on that.
    .
    As such, while I am obviously still a lot of work ahead to create replacements programs for the computer, the issue is that perhaps if you were to install XTGOLD onto your hard drive then you could read the files on your computer.
    .
    As I was originally faced with a computer that showed a screen with nothing on it and I simply was pushing all cards and other wire fittings in its place and somehow got the screen then going, it might be that somehow you too may have something not sitting home in its slot and so try to push them gently. Albeit make sure that before touching a memory card you first touch your computer as to get rid of any static in your body as otherwise you could wreck your memory card.
    .
    Make sure that all wires are fitted correctly in its place and not onto an incorrect fitting.
    If everything is fitted all right then it should at least show your screen to be working that you can enter into bios.
    .
    I found however that when I fitted a communication card into the computer it blocked out my screen that it showed nothing. When I removed the card it was still the same. So, I left it for overnight and then when I switched it on it was showing the bios on the screen.
    .
    Don’t ask me why it didn’t do it before when I turned it off at the power point but at least leaving it overnight somehow got it back in order.
    .
    I also found that a certain memory card, albeit the same as the one in it, was also blanking out the screen, so I removed it and used another card and then it worked. Possibly the memory card was faulty.
    .
    While my wife tells me to just throw out the computer it is to me rather a challenge to get it back going.
    .
    If you have a bit of understanding about programs, and mind you I am basically illiterate about computer programs but still learned how to deal with some basic DOS files even having one renamed into my own surname and obviously to do so means the other files have to be amended to recognise this otherwise DOS will not operate. It also means that I can always recognise which is my computer by the fact that the DOS files will show a critical file being in my surname, and most people wouldn’t have a clue how to change that.
    .
    One a person claimed the computer he had was not borrowed from me and challenged me to prove it belonged to me and so I told him to go to the DOS file and he would find my surname in it and if he deleted the file it wouldn’t work. He deleted it thinking I was fooling around and the computer was out of action. Obviously no problem to me to reinstate it.
    .
    It proved it was my computer all right.
    .
    What is important is that you do not get frustrated in your search to get the computer going. XTGOLD is a great program and once you can get into your computer, even if it is only through the A drive or using an USB and copy XTGOLD onto the hard drive then you can see precisely your tree of directories and all files on it and you then can replace any files that you may desire to replace or reinstate, etc.
    .
    As I indicated before files I copied shows windows in H drive and so are not suitable as such and have to be corrected and if you likewise copy files and they are perhaps from another computer or designed for a different set up then such files may cause your computer to “hang” in that the program may be searching for a drive that may not exist on your computer. Hence, no matter how tedious it might be use XTGOLD to check through the files as to what they direct and you might find your problem there.
    ..
    While the com0puter I am dealing with is very old and was using Windows 95 (albeit this too was obviously deleted when formatted) still I enjoy the challenge to get it running again.
    .
    With the bios, even if you were to have done something accidentally it should not have wiped out your screen. Still, if you did upset the colour, as I had with my computer, then it is like stabbing into the dark to try to get it changed to the correct colours, as I was able to get eventually.
    .
    If you do something in the bios and don’t know what you did and to save or not to save then the best is to simply switch of at the wall socket the power as then nothing you did will have been changed on the bios.
    .
    In particular where at one stage the screen was mainly black with some purple and I could see absolutely not what I was doing I just kept trying over and over again until it was right.
    .
    Ok I decided never again to lend a computer to anyone as after all this so-called friend vandalised two computers. While he may not have wanted his writings to be let on the computers it is another thing for him having wiped out my material and also the entire programs, and never telling me he vandalised the computers when I collected them back.
    .
    There are different versions of XTGOLD and also with or without overlay.
    .
    You can also split the screen so you can see the tree on A drive and its files and also the tree on C drive or what other drive you want to look at.
    .
    It allows you to copy files and you can actually watch it doing so. As such like explorer just in a simpler format.
    .
    Well, perhaps this may give you some incentive to explore. And if you want some further information just write to me at schorel-hlavka@schorel-hlavka.com. But do show in the subject line Re AMIBIOS so that I am aware it is not some spam email.

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