Question about Acer Aspire 1642WLMi Notebook

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Certain sofware does not work on the system

Help and support does not work, the disc drive does not burn cd's only downloads or plays the discs. We cannot find the original software that came with the notebook. The notebook is less than a year old and is not used for fun, I don't understand why I am having this problem.

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Re: certain sofware does not work on the system

Try a systyem restore to a date before the trouble.
You must go find that recovery disk - its your only chance

Posted on Oct 20, 2007

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My cd writer is not working can nort burn the disk what should i do i have a dell d800

Your cdrom drive can read a data disc or play cd audio? Check if its CDR/CDRW not DVDR/DVDRW, buy a disk cleaner and play it on your cd/dvd drive. After that try to burn again.

Nov 12, 2010 | Dell PC Laptops

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My acer aspire 4520 unexpected turn off

If you formatted your disc, you have erased your hard drive and its operating system.

To reinstall your operating system you will need a CD/DVD drive. You can get Windows or Linux. You can download a copy from another computer and burn it to CD. Linux is free, and an easy version to start with is Ubuntu. You can download it here:

Download the ISO file from that link, and burn it to a CD or DVD. If Windows doesn't recognize the format of the file you downloaded, you will also have to download a program burn the disc, such as Nero. You can download Nero here

With the disc ready, turn on your laptop and put the disc in. It should automatically boot from your CD, if you hard drive has been formatted. If not, restart the computer and press F2 at the very first screen to enter BIOS. It will look like a blue console. In BIOS, go to Boot Options. Use the + and - keys to make the CD/DVD drive boot first, by moving it to the top of the list. Save and exit (F10). Your computer will restart and boot from the CD. Press a key to boot from the CD and follow the instructions to install your operating system.

If your laptop does not have a CD/DVD drive, you will have to use a USB drive to install your operating system. It is a bit more complicated to do, but you can find instructions here: moz-screenshot.png

Mar 29, 2010 | Aspire Acer 4720-4538 Notebook PC

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first make sure that the drive is installed properly. I would advise you to install it from the manufacturer's site. Let me know if you need the installation files.

Also, it can help if you can let me know if it reads any other discs- like regular discs. Try several different types- burned cd and dvd discs, brand new discs, original discs etc.
If installing it doesn't help and the drive will not read any kinds of discs, you will have to return the laptop to the store where you bought it, or try to return it to the manufacturer, maybe they can replace the drive.

Nov 12, 2009 | PC Laptops

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DVD burner doesn't reconize burned music cd's only shows them as blank disc

Have you tried to play burned music disc with other laptop? if it was able to play there then i suspected your dvd-rom drive is faulty.

To confirm, try playing different cds from your machine and check if it was able to read it.

Jun 03, 2009 | Dell XPS M1330 Notebook

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Why Won't My Toshiba Satellite Laptop (A200 -AH3) Not Burn Discs?

Look for any software on the machine that uses the the burner. Start by updating it (many of these programs use what are called burning engines to process the request to write to a cd, and if theyre damaged, then the writing process will appear to occur, but wont do anything). If you use programs that download and manage music (such as Limewire, Bearshare, or Napster), uninstall them.
As a last ditch effort, you can try the istructions in this Microsoft article:
Be warned, you will have to reinstall the software needed to burn your CDs if you do this. It has fixed 99% of CD burning issues out there. Good luck

Mar 05, 2009 | Toshiba Satellite A135-S2386 Notebook

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Dvd/cd-rw combo does not record

You may have what is called a combo can play and burn cds but can only play dvds, not burn them. Look at the face plate on the drive and see what is written on it. If it has the following:
Recordable Drive = CD Burner
DVD = DVD Player
RW & DVD = DVD Burner

If recordable drive and DVD is on the drive but no RW, chances are its a combo drive. Keep us posted.

Feb 24, 2009 | Acer ASPIRE 3680-2022 Notebook

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Loading some DVD's

I have seen this same thing on a laptop. DVD drives use two lasers. One for CD and one for DVD. As you noted CDs are just fine and so is that laser. Although I believe the DVD laser is intermittent. And it will work with some DVDs and not others. Yes I have seen this before. What will probably happen a few months down the road is it will stop reading all DVDs.

It isn't economical to replace the failing laser. It is far cheaper to just replace the whole DVD drive. Lasers are like light bulbs. Some seem to last forever and some seems to burn out right away. Generic DVD replacements will generally work, although the face plate might not fit.

Another option is to get an external DVD that plugs into the USB port. And those Slimline models are really small (same size as laptop CD/DVD drives) and you can use them on other computers too.

Jan 29, 2009 | PC Laptops

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Dvd drive doesnt recognize that a disc is in

Hi... This is lens problem.. Clean the lens using cleaner disc. and make sure that the dvd/cd rom icon is present inside the My Computer. if not then go to Control Panel->System->Hardware-Device Manager->enable the dvd/cd drive....
Thank you...

Jan 03, 2009 | Toshiba Satellite A135 Notebook

1 Answer


Various issues can cause drives to occasionally balk at writing optical discs. These run the gamut of physical, hardware, and software troubles.

Inappropriate or dirty media may be to blame. Make sure to match the type of recordable disc to the drive, and check each disc for fingerprints or other contaminants. If a disc is dirty, wipe it with a clean, soft cloth in a straight line from the center hole outward. Try a quality optical drive cleaning disc if you suspect dust contamination on the drive’s laser lens.

Some discs don’t perform well with certain drives, even within their rated speeds. Try recording at a slower speed and then with a different brand of disc. Also, on PCs, verify that the temporary file storage area on the hard drive used by the burning software has enough free, defragmented space. Allocate at least 5GB for a DVD (9GB for a double-layer [DL] disc) and about 1GB for CD burning.

Feb 28, 2008 | HP Pavilion dv6000z Notebook

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