The unit will not play dvds but does play cds

Try installing a new software program to play your DVDs. Also look for updated dvd player drivers from Acer site.

Please try a different type of DVD, if the problem persists try a music CD. If the problem goes away then your unit is only reading cds' and NOT DVDs equals defective DVD player

most sony CD and DVD players have a digital signature design to play CDs and DVDs that are original and licensed. some CDs or DVDs dont work since the player does not recognize or scan any digital signature embedded in the CD or a DVD. 2nd, lens problem causes most players not to read CDs nor DVDs. you can try to buy CD or DVD lens cleaners to have your lens cleaned.

HELLO

I would advise you to return the unit to where you bought it from and get an exchange unit. There appears to be a laser problem here - the DVD laser is defective - that's why you can only play CD's! (:-)

Had the same symptom. The unit would play CDs but not DVDs. The DVD laser was at fault. Purchased and replaced laser unit KHM-313AHC (ebay- $20) and it now works fine.

Hello,
The following is a direct link to my tips and tricks.

If the lens is clean (clean with cotton swab and alcohol), then the optics are failing. DVDs require more power and accuracy to be read than CDs. The ability to read CDs but not DVDs is usually a good indication that the optics are starting to fail.

Dan

just run a cleaner dvd in the deck a few times. my xdvd 710 didnt want to read discs well. I ran the cleaner disc & now works a lot better.

Chances are, your DVD player uses one laser to read CDs, and a different laser to read DVDs (since Cds and DVDs are read at different wavelenghts of light). If the DVDs you're trying to watch work properly in other DVD players, it probably means that the DVD laser is dirty, damaged, or burned out. Though you can try cleaning the laser (use Google for suggestions on how to do this, or check the Audiovox website), you will most likely have to get the DVD player repaired, or buy a replacement. Many of the newer CD/DVD players sold today use a single combination laser, which reads both CDs and DVDs, which means that when the laser fails, it will not work at all. Wish I had better news for you, but I guess that the only consolation you have is that your Audivox player still works with CDs...

upgrade the firmware on the product.