Question about Bosch 24 in. SHU43 Built-in Dishwasher

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Dirty dishes BoschSHE4AM1 11 months old. Dishes are not getting clean. Soap stays in dispenser (dispenser opens during the cycle) -a gloppy mess. We've cleaned the spray arms as suggested, along with the filter but the problem persists. Any thoughts?

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  • Eugene Swensen May 11, 2010

    11 months old - should still be in warranty.

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  • 63 Answers

If you have a water softener, you should use about half the recommended amount of soap. Never use a wet or paste detergent. As mentioned before, this unit should be under warranty.

Gene, in AZ

Posted on May 24, 2009

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Posted on Jan 02, 2017

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Have a 2+year old LG LDF6810ST dishwasher that shows no error codes but is not cleaning like it used to. Have city water, do not leave excess food on dishes when loading, am only using powder after...


Try these things in order:

-Try to use a name brand powder, rather then a generic. Even a small box. I had similar problems with my LG dishwasher when I tried to save money by buying a generic powder. My dishes did not get clean and white marks were left behind on my stainless steel DW liner and the dishes. When you ad the powder, do not over fill the dispenser. Add less than the full dispenser cup and close it. Place some powder in that shallow square indent on the dispenser lid to help the pre-wash cycle. Also, run the water in the sink until hot water runs immediately before you start the DW.

-If, after using Electrosol or Cascade for 2 - 3 loads and your dishes do not come out clean, then I would run a load of dishes without adding the soap. Start the dishwasher and wait for it to fill and begin to wash. Open the door and add one cup of vinegar (white vinegar is fine.) Feel free to ad another cup after the first wash water drains and the second wash water enters and the DW begins the wash cycle again. Run a load of dirty dishes with the soap and check for good cleaning.

-If the problems continue, it is time to remove the filter assembly by removing the 9 silver phillips screws from the filter assembly. You will also need to remove the lower sprayer arm by pulling straight up and then out. With a flashlight, inspect the sump area that was hidden by the filter assembly, looking for any debris that has jammed into anywhere down there. Watch out for broken glass as you feel around. Reassemble and test with a load of dirty dishes.

The poor drying may be caused by not keeping the rinse aid re-filled. Check that first.

Also, these water and energy conserving dishwashers actually use the "dirt" from the dirty dishes to help clean the dishes during the first two wash cycles. Simply clear the big chunks off the dishes and put the dishes in the DW.

Please report back what you find or if you have more questions. OK?


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I bet your clumps of soap began with the beginning of the use of a different DW detergent powder.

Try this (trust me) Go buy a box of brand name Dishwasher powder (e.g. Electrosol or Cascade) Use it for two loads of dishes and report your results back here. OK?


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Well the 2nd part of your question is probably the the reason it doesn't clean. If the soap door doesn't open then the dishes will probably not be cleaned. So.. I would focus on why the door doesn't open first.. is it sticking from old soap residue? If so, clean the dispenser with white vinegar and cycle it a few times without detergent and use the hottest/sanitary setting.. Then make sure you are using an approved dishwashing detergent for yuour wash cycle. Add some detergent to the dispenser and try cycling it without any dishes .. does the door open? If no, then you need to resolve that first.. If it does open, try running a cycle with about 1/2 the normal dish load and see if the door opened and the dishes came out clean.. Routinely, check and clean the drain filter so you aren't redistributing the food sediment from the previous load all over the next load of dishes.. Hope that helps..

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