Hi
1. Click Start
2. Click Shutdown/
3. The "Shut Down Windows" dialog box will be displayed/
4. Select "Shut Down" from the me
5.Start the system again.
6. When the Red Compaq logo appears press F8 repeatedly until prompted with the "Windows Startup
Menu"
7. Select option 6 (Safemode Command Prompt) by pressing the down arrow key until Safe Mode Command Prompt is highlighted
8. Press Enter
9. At the C:\ prompt type D: and press Enter
10.At the D:\ prompt type CD CPQS and press Enter
11.At the D:\CPQS prompt type XQR press Enter
Method 2:
1. Click Start 2. Click Run 3. In the "Open" box type C:\CPQS\QUICKSR\FRESTORE.EXE Performing these steps should resolve this issue.
Also check his link if it helps:-
Pease get back to us if you have further query else please accept the suggestion.
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hp 7100cmt only shuts dow sometimes
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