Question about SanDisk Sansa e260 MP3 Player

1 Answer

Mp3 players says I have no memory when I have no songs on it

I was having problems with my mp3 player.  So I formatted and updated the firmware.  After I did that, my problems tripled.  Either my computer wouldn't recognize the player, or when it recognized it as a disk, and I tried to click on the icon in 'My Computer,' it said to insert a disk, and that it was empty.  On my mp3 player, under 'Info' in 'Settings,' it says that I have 0 mb of memory and 0 songs.  In fact, I have nothing on there.  Nothing. No videos, no pictures, absolutely nothing.  I tried formatting it again and it said that the disk was a FAT disk, no FAT32.  I don't know if that has anything to do with it.  It also says that the disk size or whatever, in the format screen, is 16 mb.  I am really frustrated and don't know what to do.  I use my mp3 player all the time, at work and in the car.  I love it and am at a loss without my music!  HELP ME!!

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  • Mimibum Oct 21, 2007

    You guys are still not helping.  I need real answers, not bogus name-calling!

  • Mimibum Oct 24, 2007

    I actually had to call Sandisk and troubleshoot it with them.  In my situation, nothing that we tried worked and they are in the process of sending me a new one.   So, I would call Sandisk to see if there is something they can do for you.  You either get it fixed or have a chance to get a new one.  Nothing to lose.

    Just make sure you are near a computer or two.  They will have you try at least two computers to make sure it is not the computer.

    Good luck!

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  • Master
  • 8,596 Answers

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Posted on May 23, 2008

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My tge sigmatel hb500 mp4 player displayed a message saying that my internal drive needed formatting, so i updated the firmware, and now it will not display anything but a white screen


Firmware updates are fairly iffy for the hb500, and you should have formatted (deleted everything on) the player, not updated the firmware.
If you can, connect the player to a windows PC via usb, then go to my computer and right click on the mp3 player. select "quick format" which will delete everything, and hopefully the fimware update will either work or be deleted. This is a long shot, I really don't expect it to work...

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Boot errrr!!!!


I would get the firmware update/software updater from RCA's website first

If that fails:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Jun 24, 2008 | RCA OPAL M4001 MP3 Player

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Device firmware


http://www.zune.net/en-us/support/usersguide/default.htm

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Jun 23, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

PLEASE HELP ME


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Increasing capacity


If you added anything like a firmware upgrade, this will reduce the available memory. If you did not do a firmware upgrade, then the formatting led to a memory corruption error. To solve, try the formatting option listed below that you have not tried before:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Apr 24, 2008 | LG MF-FE502 MP3 Player

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XoVision MP3 Player


Make sure the songs do not have DRM encryption, and that they are the right format (mp3, wma) for the player.

Go ahead and do this, in case you have Windows Media Player 11, or the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Mar 11, 2008 | SanDisk Sansa E280 MP3 Player

4 Answers

Flash errror


I was having the same problem as the rest after hooking my RCA S2001 MP3 player up to my new computer that is running Windows Vista Home. I did the following to fix my MP3 player on my old computer which is XP Home.
I fixed my player by loading the latest firmware version (1.5 at this time and can be found at http://www.rcaaudiovideo.com/product.aspx?product=124&post=6 ). After you load this application to your computer you access the update device application from the start menu/programs/RCA digital Audio Player/Jet/Update device. One thing that I had to do that had not been mentioned yet in this forum was selecting "Format data area"
f2ba14f.jpg
Doing this wipes your device completely clean but it allows for you to keep using the device. The update device program will give you additional information after the update and format.
This should fix your device if not contact RCA through the same website above to ask additional questions.

Jan 06, 2008 | RCA JET S2002 MP3 Player

1 Answer

Error Message


This just sounds to me like you have a slight error. You may need to update your firmware/drivers or formatting.

One of those solutions should fix your problem.

To update your firmware you will need to visit your mp3 players manufacture, I have found your firmware all you will need to do is visit this link and download the firmware/drivers -

http://www.sandisk.com/driverdownload/index.asp

Once your on the website choose your mp3 player ect.. then click download.

If that doesn't do the trick my final solution is to format your mp3 player then update the firmware/drivers.

To format a basic way follow these steps. First click on "Start" - then go to "My Computer" - then look for your mp3 player if the name hasn't been customized it will come under the name of "Removable Disk" - once you've found it right-click on it then click on "Format".

Once you've formatted then do the first solution surgested. which was install the firmware/drivers. Once you've done that upload music back on to your mp3 player then see if the problems be fixed.

Good luck. Hope my solutions were helpful.

Oct 26, 2007 | SanDisk Sansa e250 MP3 Player

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