Question about SanDisk Sansa e260 MP3 Player
I was having problems with my mp3 player. So I formatted and updated the firmware. After I did that, my problems tripled. Either my computer wouldn't recognize the player, or when it recognized it as a disk, and I tried to click on the icon in 'My Computer,' it said to insert a disk, and that it was empty. On my mp3 player, under 'Info' in 'Settings,' it says that I have 0 mb of memory and 0 songs. In fact, I have nothing on there. Nothing. No videos, no pictures, absolutely nothing. I tried formatting it again and it said that the disk was a FAT disk, no FAT32. I don't know if that has anything to do with it. It also says that the disk size or whatever, in the format screen, is 16 mb. I am really frustrated and don't know what to do. I use my mp3 player all the time, at work and in the car. I love it and am at a loss without my music! HELP ME!!
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
Posted on May 23, 2008
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