Was copying. Popped a blank sheet of paper back into stack. The entire stack apparently slid down enough to get stuck, thoroughly at the feed chute entrance. The LCD screen error message said to contact service. Phoned the 800 number which is no longer in service but it advises use website troubleshooting. That is no help as it advises removing the paper from the paper tray. But IT'S STUCK TIGHT. How to remove jammed stack of paper?
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Re: Entire paper stack jammed at feed chute entrance.
Check at the rear part of your printer there a backdoor latch there.. open it..and you can get the jammed paper easily.. if there is a pieces of paper left..you can get it by force.. rid the paper into pieces and clean the rollers of your printer.. and restart you printer..
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in the back side of the printer you will find a removable shaft.. remove that and then try pulling the paper from both the feeding area and the rear side. but remember to remove the cartridges before you do so or you may damage tehm
Follow the steps: •1 Turn on the printer and press the Paper Feed switch until the Auto Sheet Feeder indicator light turns on.
•2 Pull up on the paper sheet feeder on the top and back of the printer and slide out the paper support.
•3 Take a stack of no more than 10 pieces of photo paper and flatten the corners, if they are curled. Curled corners may cause jams within the printer.
•4 Place the paper in the paper sheet feeder with the printable side of the paper facing up. The printable side of photo paper is the shiny or whiter side of the paper.
•5 Print your documents as needed.
Paper Cassette :
•1 Switch on the printer and press the Paper Feed switch until the Cassette indicator light turns on.
•2 Pull on the cassette on the bottom of the printer to slide it out of the printer.
•3 Flatten the corners of a stack of no more than 10 sheets of photo paper if the corners are curled. The paper may become jammed in the printer if the corners are curled.
•4 Place the stack of paper in the cassette so the paper is touching the right side and the printing side of the paper is facing down. Adjust the plastic paper guides so they touch the paper. The paper stack guides help facilitate the paper moving into the printer.
•5 Slide the cassette back into the bottom of the printer. The printer is ready for printing.
I had the same problem & it was suggested to adjust the rollers. I took the cover off & played with them & they fell down from a "stuck" positiion. I then left the cover off, taped down the device that moves the cartridges to the center (black movable tab) and hand fed a sheet to see if it was printing OK. It worked so I put it back together. I noticed that the feeding chute extension (goes up) which I had never used before & put it fully up. After printing with a stack of papers and then just a few it now works well with a glossy 8x10 perfectly. I think the change in angle of the paper you get when the paper doesn't bend due to the extension it the key.
That is usually caused by the paper feed rollers being cover with paper dust. Take a clean cotton pad and alcohol and clean the rollers :turninig each roller as you clean it. if it has a rear dor, open it to get better access to the rollers.
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How to Resolve Paper Jams
If the paper is lodged too far into the printer and can't be removed:
Press the power button to turn the printer off.
Pull firmly on the paper to remove it. If you can't reach the
paper because it is too far in, raise the front cover and remove the
paper from the front of the printer.
Close the front cover.
Press the power button to turn the printer back on.
Resend your document to print.
The paper is a recommended paper for inkjet printers.
You do not force the paper down into the printer when you load
it. For example, if you are loading letter or A4 size paper, the top
edge of the paper should extend above the top of the sheet feeder.
The printer is on a flat, level surface.
The left paper guide is against the side of the paper.
You do not load too much paper in the sheet feeder. Depending
on the thickness of your paper, the sheet feeder can hold up to 100
sheets of paper.
The left paper guide does not cause the paper to bend in the sheet feeder.
Your printer feeds regular paper as expected. If regular paper
feeds without causing problems, load the envelopes vertically against
the right side of the sheet feeder. Make sure the paper guide is
against the side of the envelopes.
Envelopes or the appropriate specialty papers are selected in the printer driver.
You are using a paper or envelope size supported by your printer.
Important: Your application may not be designed to print envelopes. For help, consult the documentation that accompanied your application.
Printer thinks its out of paper when its not. Displays messsage "Check Paper - Reload Paper." Have emptied and replaced paper stack several times. No visible jam. Have shut down and restarted. Still not fixed.