Question about Disney 13" TV

3 Answers

Dvd will not play movies

You can hear the dvd try to play the movie put nothing will appear on the tv screen but a blue screen with a disney castle.

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  • Awfulproduct Dec 06, 2007

    All the steps that were given. My granddaughter is so dissappointed. My husband tried for hours to get this awful product to play her favorite movie on her new Disney pink tv and Disney pink dvd. The remote is a nightmare. Tomorrow it goes back to Sears. The manual tells you to switch on buttons that are not on the tv. and there is no contact numbers in the manual for technical support. THIS IS CUSTOMER SERVICE AT IT'S WORST IN THE US.

  • crevier Jan 11, 2008

    this is happening to me, HOW DO I FIX IT!!!

  • FedUpMom Mar 07, 2008

    this is the second disney princess tv/dvd combo we purchased the first one we had to take back 3 days after christmas because it quit working as well. Now we have had this one for 2 months and DVDs wont play again. There is no troubleshooting info in manuel. My poor 3 year old is very disappointed. We have tried several dvds and also tried the input buttion solution provided below...We couldnt find an AV option on the input menu...SOMEONE PLEASE HELP

  • Safyre May 16, 2008

    I have the tinterbell version of this TV/DVD and I have the same problems! What on earth are these people doing selling stuff that breaks after only a few damn months!!! I called them and they told me that they wouldn't fix it even if I paid them. WORST EVER!


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If you are getting a blue screen when you try to play the dvd, try this. Hit the input button on the tv remote. A list of items will come up. Hit the input button again and again until you reach the item on the list that says AV. Your dvd should then play just fine. One last thing. Once you get the dvd to play the parental code setting may come up. It says something like the parental code has been set. Select yes. It will ask you for a password. The password is 1369. You should have no problems.
Good Luck

Posted on Dec 26, 2007

  • Jamie Merchant
    Jamie Merchant Jul 20, 2014

    I don't understand? The DVD/tv combo on the tv has a separate DVD input.

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Try a cleaning disc?

Posted on Dec 06, 2007

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  • Master
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Are you trying to play a DVD-ROM? Some sets won't play anything but conventional movies, leaving you to put the disc in a computer to watch it...accordianman

Posted on Oct 20, 2007

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