Question about Dell 966 All-In-One InkJet Printer

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Lack of communication

My printer will print fine, however, I am unable to scan with it. If I try to use my dell all-in-one center it tells me that the computer is unable to communicate with my printer. Any ideas?

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Http://www.computerhope.com/issues/ch000250.htm
Hi there,

  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the printer.
  • then you can connect the printer and and try to Print the test page.
Hope this help. Please Rate My Response! Thanks!
PREM


Posted on May 24, 2009

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Posted on Jan 02, 2017

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Epson scan icon missing


I have the same problem. Re-installing the 141mb Epson software does not fix the problem. I can print just fine but since there is no scan icon I am unable to scan. If I try scanning from the printer, it says "communication error". I'm fast approaching "junk it: stage and will search for another printer brand. Wasting way too much time on this one simple task.

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The printer is trying to connect to your pc to download a list of programs to send the scanned document and/or picture to when you use your scanner.

The printer will only scan to certain software and there are separate choices for handling pictures and text documents.

When it tries to communicate with your pc to find software that it can scan to, its not finding any installed that will work with your printer. Its telling you that it is unable to get the list of applications after attempting to connect with your pc.

So, what does that mean?

It means that either "bi directional support" is not enabled in your printing preference so your printer is limited to sending info one way oly (to the computer). If this is the case you can go to your control panel and then choose printers and check the preferences listed there.

OR

You don't have applications installed in your pc that your printer can send scanned documents to.

If this is the case then you need to install software that your printer will work with and then set the options on your printer to pick the default you want to use with both pictures and text documents.

Printers usually accept microsoft word, word pad, microsoft works and any other word processing software to scan text documents to.

Printers usually accept just about any picture editing software installed on your pc to send scanned pictures to.

You can avoid all of the above by checking to make sure that your printers software is 100% installed including the scanning features. Go to the Dell website and update the drivers on your printer to make sure you have the full version that is most current.

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I am unable to scan. While in the Scan Mode, the message says "Downloading scan application list from your computer, please wait" The next message says "cannot retrieve scan application list from my...


the reason why the printer is giving you that error msg is because the all in one center is not communicating properly with the programs on your computer to your printer.

try to scan directly to your computer using the all in one center instead.

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OCR application error with the Dell ALL in ONE


OCR is a software provided by Dell to convert a scanned document to editable text(word) document. If you scan without OCR software, printer will scan it as a Picture and you can not edit it.

Now here is your answer.
When you install Printer CD, it also install OCR software (Abbyy Fine reader) along with it.
You might have uninstalled the printer drivers and reinstalled them by downloading it from Dell support site.
I must tell you that Downloaded drivers from Dell site DOES NOT contain OCR software.

Solution:
1. You can download free trial version(15 days) from Abbyy.com
Click here to download

2. If any of your friend or relative have printer listed below then you can use the same CD to install the OCR software.
List: Dell 924, Dell 926, Dell 928, Dell 944, Dell 946, Dell 948, Dell 964, Dell 966, Dell 968.

location on Disc:
D:\OCR\setup.exe

3. You can scan using MS Paint.
Click on Start > All Programms > Acccessories > Paint
Click on "File" on Top left corner.
Click on "From scanners and cameras"
Click on "Scan"

It should be able to scan.

4. If you want to use Dell All In One Center.
You can disable OCR option for scanning and it will scan as an image.

Open Dell All in one center.
Click on Advanced scan options Under scan,
Uncheck "Use OCR software".
Click OK and try to scan again using Dell All In One center or using the printer operator panel.

Please revert for any further assistance.

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1. try to make a copy.

if it copy fine, then its an issue with software.

2. Try to scan with MS Paint,

Click on Start > All Programs > Accessories > Paint
Click on file > from scanners and camera > scan

It should scan if its not the windows issue...

3. Try different computer if it does not scan with Paint\

4. If it works with Paint, try to open Dell AIO center and try to fax from that too...

5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine

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Reinstall the printer driver.
Get the latest driver from Dell.com Drivers and download.

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Before I can help you I need the model and manufacturer of the printer you are having problems with. Also what operating system you are using?

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