Question about Zoom X6 (5590) DSL Modem (55900003)

4 Answers

Zoom 5590 modem used on Embarq dsl

Embarq recently changed our area from PPoE to DHCP on DSL. Thats fine but they didnt tell anyone! After being told my old 645 modem would no longer work I went a bought a Zoom 5590 dsl modem/wireless router/switch combo.

Embarq is trying to tell me basically it wont work no mater what - Is this true?

What settings do I need to change to maybe get this to work?

Posted by on

  • 1 more comment 
  • dylan_barber May 24, 2009

    I have looked over all the zoom documention and even compared setting on the 660 mdem Embarq sent me to whats on the Zoom

  • dylan_barber May 24, 2009

    I refuse to accept that there is no way to make the modem work as per one of the experts here

  • dylan_barber May 24, 2009

    Come on resetting the modem and looking over the documentation are not answers - I dont want to **** people off but i some one could give some real settings it would help

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Reset router / modem so its at factory defaults ( using a paper clip whilst the router is powered on ) hold the paper clip down on the reset button for a good 5 to 10 seconds.

Give it a few minutes to reset and then try and logon to the routers configuration page using internet explorer or any web browser such as firefox.

The I.P Address of the router should be set to default ( which should be stated on the underside of the router )

For more specific information ( http://www.zoom.com/techsupport/adsl/adsl_x6.shtml ) Am not sure which one you have exactly.

Am guessing it will be one of these ones ( scroll down to see pdf files )

http://www.zoom.com/techsupport/adsl/adsl_5590A-BF.shtml


The quick guide setup and full guides should walk you through this and they are suggesting to ensure all the software is installed first and then going to the web interface so may be an idea to do that ( installing the software first ) then do something along the following

Close all programs including antivirus software and pop-up
blockers.
2 Log into the Zoom Configuration Manager from the
computer on which you installed the X6 software:
a Open your Web browser and, in its address bar, type
http://10.0.0.2 and then press the Enter key on your
keyboard.

On the Enter Network Password dialog box, type the
following user name and password in lowercase then click
OK. (The User Name and Password you enter here are
not the same as the User Name and Password that your
Internet service provider may have given you.)
User Name: admin
Password: zoomadsl

2 After you log in, use the Basic Setup page to configure the
modem so it can connect with your Internet service provider.

Do the following:
a Enter your Protocol, Encapsulation, VPI, and VCI
settings in the appropriate boxes. Your service provider
should supply these values. If you do not know these
settings, refer to the tables starting on page 93.

b NAT (Network Address Translation) is Enabled by
default. This feature lets multiple users access the Internet
sharing a single IP address. Enabled is typically the right
setting. Select Disable in the unlikely event that you want
to assign different public IP addresses to each network
user.


c Depending on the Protocol setting you selected the
bottom half of the page will change so that you can enter
additional information.
If you selected PPPoA or PPPoE, enter your ADSL
Username and Password in the appropriate boxes.
Your Internet service provider should have given this
information to you. (Your Username is typically your
email address or the characters preceding the @ sign
in your email address. This is NOT the same
Username and Password that you used earlier to open
the Zoom Configuration Manager.)
If you selected 1483 Bridged or 1483 Routed, you
have the option of using either dynamic or static IP
addressing. Depending on your situation, select the
appropriate option button:
− [MOST USERS] Ensure that Obtain an IP
address Automatically is selected if you are
using Dynamic Host Configuration Protocol (also
known as DHCP or dynamic IP addressing). This
option is selected by default because most Internet
service providers use DHCP.
− Select Use the following IP Address only if you
are using a static IP address. (You should know if
you are using static IP addressing. There is
typically an extra charge for a static IP address and
you usually have to make special arrangements
with your Internet service provider to get one.)
Then enter the IP Address, Subnet Mask,
Default Gateway, and DNS that you plan to use.
Click the Save Changes button, then click the
Write Settings to Flash button.


Everything is in the manuals on the pages I have posted and is exactly what I would do in terms of following the guides

As you mentioned you were using dhcp so some of the above may be wrong or not relevant as you would most likely select DHCP.

The manuals have screen shots etc so may make it easier

Posted on May 24, 2009

  • 3 more comments 
  • Shane Russell
    Shane Russell May 24, 2009

    If none of the manuals and advise given helps then I would suggest getting a refund for this zoom router and getting a DSL linksys router.

    The linksys routers can be configured through the web interface on an ip address of 192.168.0.1 or 192.168.1.1 and have a default username / password and configuration is a lot easier and you do not require the software for them and they are robust.




  • Shane Russell
    Shane Russell May 24, 2009

    If not linksys then at least draytek or netgear

  • Shane Russell
    Shane Russell May 24, 2009

    There is also an apple airport extreme ( which you may just need to buy just a DSL Modem ) and then connect your DSL modem directly to the airport extreme.

    That is what I would do instead of the linksys, netgear or draytek. Yes expensive but well worth it.

    Also before you get rid of this zoom modem you can try and update / upgrade the firmware on it and try it again but make sure when you do the firmware update you are directly connected to it via an ethernet / network cable and NOT and I repeat NOT over the wireless.

    However the only down side with doing this is that it may effect the warranty and may make it more difficult to return it or get it replaced so I would check this with the place of purchase.

    As per above you are better off getting a better make / model of router.


  • Shane Russell
    Shane Russell May 24, 2009

    Also check with your ISP to ensure that the modem / router you get is compatable ( it will most likely be but always worth checking )

    ADSL ( DSL Modem )

    http://www.broadbandbuyer.co.uk/default_...


    Due to being in the USA it will most likely just be a DSL modem which will only have 2 ports ( one for the telephone line and one for connecting to a router like the airport extreme )

    Airport Extreme

    http://www.apple.com/airportextreme/


  • Shane Russell
    Shane Russell May 24, 2009

    http://store.apple.com/us/reviews/MB763L...

    Reviews from numerous people who have rated it with all stars and written a review to state that its been brilliant and easy to configure


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Look for the reset button, press that for 10 seconds, pull the power out, then after 10 seconds put the power back in. once the power light is stable, let go of the reset button.

Posted on May 24, 2009

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Hi ,

I completely agree with the previous tech who did mention that all adsl router would work until and unless Embarq uses some other technology.

Matter of fact Embarq does use their own set of cofiguration and it would work only with routers or modems brought via Embarq. Your Zoom product will not work how hard you try to configure it.

Yes, different modems will work when configured with the proper information.
However, Embarq basic support does not support ADSL modems that were not purchased through Embarq or an Embarq sales channel

Source: http://www.dslreports.com/faq/sfc/3._Setup_Installation_and_Configuration

Therefore as per the previous tech and me and Embarq CSR there is no settings on your Zoom that will make it work wit Embarq.

Thanks



Posted on May 24, 2009

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Hi,

Well I donot know whats the reason your ISP provider is saying that the new router will not work. Technically all routers / modem work with standard connection . Hope your ISP does not use any technology which is out of this world. To support my statement you might want to visit the following website.

http://www.zoom.com/products/adsl_overview.html

Normally you can find the entire process of hooking your router to the internet ( both via ethernet and wireless ) in he manual which might have come with this kit.

U can login ur ISP u can find. go to browser type your IP address for ex. http://192.152.185.1 and press enter. it ask user and password. u can login ur user id and password of your internet provider. u can find there. default user id and password is admin and admin .

Thank You

Posted on May 24, 2009

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Hi,

I had the same problem to begin with. Here is what the Zoom helpdesk suggested:
"To force the dsl light to stop blinking, please follow these steps.

1) Open up your web browser and type 10.0.0.2 in the address bar. Type in the the username and password to log in to the modem.
username: admin
password: zoomadsl

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Within a 1 or 2 minutes, the dsl light should go solid."

This worked for me. Good luck.

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