Question about Western Digital External USB 2.0 80 GB Hard Drive

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Western digital 500gb external hard drive ticking noise- Help !!!


My Western digital 500GB External hard drive when plugged in shows the green light, but it does not have usual boot sound but has some clock ticking noise and my computer does not recognize it. When I called the WD CSR he said the read/write part of the hard drive has failed and the best thing to do is recover the data. What is the easy way to recover the data and how much does it usually cost. Please help me because I have my one year old's pictures and videos since he was born in the external hard drive.
wd 120 gig hd about 5 years old
serial number WMALK1340606
I had just used it not 30 minutes before turned off normally
went to turn it back on and it turned on normally
the only sound coming from it sounds like the drive is running
eventually started feeling hot on the middle left side as you hold it vertical and look at it. it has been vertical thouroughout service life as per instructions on the installation disc
turned on normally did not appear in my computer rebooted computer 2-3 time completely shutting down and restarting
then it still didnt appeared
thought id try using wd button manager and it wasntshowing in the tray so did msconfig and saw it washnt checked in start up. so i checked it and closed it up
shut down again
still wd button manager didnt appear in tray and it didnt show in my computer looking with windows explorer
then found in device manager that the driver wasnt installed .so i reinstalled the driver.completely shut computer down 2-3 different times
button manager still not appearing in icon tray. still not appearing in my computer. found it once in a different spot with windows expolorer. then no more. then i couldnt turn it off with the button on unit. numersous trys to get button manager to appear in tray were unsuccsessuful .
figured id turn it off that way (probably should have been all these years but was following instruction pushing button on unit)
was eventually getting hotter than normal on left lower quarter loking at it straight on with unit vertical as per instrucitons.was never successful in getting button manager to appear in tray reinstalled disc
wouldnt shut off with button on unit so reluctantly i unplugged it . plugged it back in and it showed off. pushed button and light came on
again but wouldnt shut off with the button on unit so i reluctantly unplugged.
i tried reinstalling with disc no success.
all that left to try is removing program from computer and reinstalling
but i got a feeling its gone and i know its cost big bucks to get the data
thankfully all that is/was on it is old obselete progarms kept for use on old backup computer and some pics and music
thanks in advance for any suggestions

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I completely agree with the WD CSR that the read/write part of the hard drive has failed and the best thing to do is recover the data before the failed hard drive corrupts the data as well. This is a mechanical fault and cannot be repaired. For the best drive savers of US please visit the website for local numbers and price of recovery. Also the details of data in the drive provided needs to be provided to the drive savers.

Thank You

Posted on May 24, 2009


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