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if you disconnect your mp3 player, does the screen still appear white and can you turn it on or off?
i had the same problem, basically it freezes because it is busy downloading music or placing music where it is suppost to be. but if you cannot turn it off after you have unplugged it, you should take off the back cover and take out the battery. place the battery back in, and replace the cover and it should be able to turn back on without a white screen.
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
Maybe try taking the battery out and putting it back in, because once my mp3 player froze and that worked. It froze when I was going through menus when the song was playing still and it was probably too much...