Question about Arris SURFboard SBG900 (49402201900) Modem

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I cant reset my Motorola SBG900!

I need to configure the settings of my Motorola sbg900 router, but I dont know the ID and password; so I tried resetting it, but it wont return to the defaults! No matter what I do, ID: admin and password: motorola don't work! Please help!!

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  • davidsl_128 May 30, 2009

    Yeah, thats what I did and admin/motorola doesn't work.

  • Anonymous Mar 12, 2014

    I own a refurbished Arris TG852G which worked as a cable modem and phone connection. It did not work in the wireless mode with BHN. BHN replaced it with their own Arris TG862G. Now when I try to access the old 852 it gives me an invalid user name or password using admin and password.
    I never changed the password from these which worked originally. I have tried repeated attempts to reset the modem to factory default. It still give me the invalid error with admin and password. Does anyone have a method of discovering the password that it expects?

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Ok in the back of this unit or bottom there is a reset button or hole that you need a pin needle to access. Press it in for 15sec and let it reboot. Once it reboots, open a web page and type in 192.168.100.1 or 192.168.0.1 This will bring up a log in page. The login is admin and the password is motorola.

Posted on May 24, 2009

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1 Answer

Cant log on to the wireless motorola 192.168.0.1


If you got to the router's interface by typing 192.168.0.1 and it requested the userid and password. If the password you enter did not let you in, then the password is wrong. Maybe someone changed the default userid and password to something else.

You can always press the reset button on the router to set it back to Factory Settings. Then the default userid and password will work, but you will have to set the wireless back up and configure the basic settings (if you have a userid and password that the phone company uses as the network userid and password. This is not your email address userid and password).

Jun 07, 2012 | Arris SURFboard SBG900 Wireless Router...

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Trying to secure my wep, tried the loggin admin, motorola but will not log me in.


Couple of things you can do....
In the User ID field, type admin (case sensitive) and press TAB. In the Password field, type motorola (case sensitive) and click Log In to display the SBG900 Setup Program main window
If you are still having problems, try the following:
  1. Press the reset button on the rear panel. Resetting may take 5 to 30 minutes
  2. Try the login again, if that fail try from a different browser.

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Need modem reset - unable to access using original user ID and password.


Press RESET button for 10 seconds it is in back side of router then all settings defaults.Then you can configure it with below method. Connect your router to computer with ethernet cable then you can access it with following default link. http://192.168.1.1 or http://192.168.0.1 or http://192.168.15.1 or http://192.168.2.1 If you are not able to access it with above ip then check your computers ip address gateway ip is your router ip try with it. Then it ask for user name and password. Type user as "admin" and password as "admin" or "password" or blank. Then you can see configuration page of router. Then configure wan settings and lan settings enable wireless if you want to use wifi . Let me know if you need further assistance. Thanks for using FixYa.

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I have lost my router User Id and Password. So is there any way to fix it or i need to get a new router...


In the back of the unit there is a reset button, you need to hold it in for 30 seconds, this will set everything back to the default setting.

Your default settings are
user--admin

password- motorola

You will have to run through the settings to set up the router again.

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I have a motorola SBG900 and i cant seem to fine my user id and pass word to get to my configuration page i keep reading these other options that keep saying type in admin for the user name and motorola...


Is there any computer connected to the router?
If not then you will need to connect the computer to the router and the access the router setup and you will find the password there if you don't know the password to access the router then you will need to reset the router and reconfigure the router.
Click Here for more info

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Most routers can be restored to default setting including the initial login/password. To do this you will need to press and hold the reset. This is usually found on the rear edge or bottom of router and will require a small pin or paper clip to press. After reset, unplug router from power for 15 seconds and reconnect power. You can now use the access code provided with router. This is usually stamped or printed on bottom of router.

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1 Answer

Sbg900 router, login problem


try to configure the browser settings, follow the steps below

1. Go to internet options and select the security tab
2. Highlight Internet and click customer level button
3. Scroll down to the very bottom, under user authentication select automatic logon with username and password
4.rest customer settings to medium

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1 Answer

Wep key


Try admin for the username and motorola for the password.  The default SSID is Motorola.  Here is the pdf with all of this info.
http://broadband.motorola.com/consumers/products/SBG900/downloads/SBG900_Quick_Install%20_Guide.pdf

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by default, you can get to the surfboard configuration page by http://192.168.100.1. username: admin / password: motorola
username and password are case sensitive.

if you dont know the password better get it from your roommate to avoid resetting the modem back to factory defaults. if there's no other way to retreive it you can reset it by pressing the reset button on the back of it for 5-10sec.

after resetting, according to the manual, the modem might need 5min to 30min to sync again with your ISP.

Jun 05, 2008 | Arris SURFboard SBG900 Wireless Router...

2 Answers

Wep key


call your isp and they wilkl help you and if you go to there office they will give you a disk

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