Question about Brother MFC-5840CN All-In-One InkJet Printer

2 Answers

I can't Scan 8 1/2 by 14. It cuts the scan to that of a regular paper. I can fax by 8 1/2 by 14 and it comes out alright. how i do the set up. I used the set up in the scan but it did not help.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers
Re: I can't Scan 8 1/2 by 14. It cuts the scan to that of...

I also had problems scanning legal size documents with a Brother MFC-7440N. The documents would scan but would not come out complete. A large portion of the text would always be left out and only an image of the size of regular page size would come out. I knew it had to be something with the settings, so after experimenting with my MFC-7440N I came to the conclusion that I was not going to find the solution on the actual machine. I had a "Hunch" that I would find my solution by connecting the printer to my laptop computer and use the software that came with it. After a couple of minutes I was able to scan Legal Size documents in a breeze... I should of done this months ago. All scanned docs came out in full size.

So I took some screen shots to post them up here to let everyone know how to scan legal size documents since I noticed that people are having trouble just like I did. With this instructions you will also be able to scan any available size documents with a Brother MFC-7440N. I will also guide you step by step. After step 4 the remainder steps are OPTIONAL unless you need to change the color or picture file types. Okay, here we go!

Step 1.
Make sure your MFC-7440N is connected to your computer and the computer has the software installed that came with the printer.
Place the Legal Sized documents/papers that you want to scan on the Paper Feeder Scanner located on the most upper area of the machine.

Step 2. On your computer, go to START then to DEVICES and PRINTERS, or CONTROL PANEL then DEVICES and PRINTERS. Locate the icon of your MFC-7440N. If its not your DEFAULT printer make it the default one. Then RIGHT Click on the icon. A menu will pop open. Locate START SCAN and click it.

Step 3. A small window will open that will give you various options to scan a multitude of sizes and different settings. Locate where it says SOURCE. The default setting might be FLATBED meaning the flatbed scanner of your machine. Click the drop down menu and select FEEDER. By selecting the feeder option your computer will tell your machine to use the automatic paper scanner located on the most upper area of your machine.

Step 4. Locate PAPER SIZE. Click on the drop down menu and then select Legal 8.5 x 14 inches (216 x 356mm).
If your documents are already located in the feeder you can now go ahead and click SCAN and your documents will begin to scan.
Your scanned documents will be saved in a file folder in your computer and that file will pop open for your convenience once all documents are scanned.

If you need to change COLOR or Black and White setting plus Picture File Types such as Jpeg or Tiff just click on their respective drop down menu before clicking SCAN.Here are some pictures to help me illustrate it.

I hope you find this helpful.

Thank You!

Visit me at: at 92c85b21-a89d-4f9a-bf67-a96f103f2c15.jpeg 6adfe3bc-45ef-4e80-a6b2-7b825e659868.jpeg da5aa6de-6531-4fb6-9f91-3a1b503ac89c.jpeg 36e97075-1229-4d28-b14c-e7371ad26589.jpeg 15d2f41b-30e0-42cd-9e6d-663e9bb17a3c.jpeg 6d240b8f-2360-4094-8d6b-0c8cd404332c.jpeg 4203c1e5-8b35-4dc9-a802-65652251f028.jpeg

Posted on Oct 15, 2014

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 2 Answers
Re: I can't Scan 8 1/2 by 14. It cuts the scan to that of...

The default scan size is set to A4/Letter so you need to use the Scanner Resolution Improvement Tool to change to Legal size.

If you installed the complete package it should be in the MFC program group.

Or you can download it from Brother Solutions Center:

Seasons Greetings
Brother D

Posted on Dec 18, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How do I set up on my printer to connect fax

Pl. connect the CO(telephone line) to the socket marked as LINE.
from the key board there is FAX switch select it.
To send a fax load the document face upward, if ADF is used or face downward at platen glass, press SPK or OHD or phone as marked on the key board get the audible dial tone, dial the required fax no. get the fax tone press START. If the display shows sending then alright. If display show !-SENDING,2-RECEIVING, then press the corresponding digit.


Feb 18, 2015 | Samsung Xpress SL-C460FW Laser...

1 Answer

Cant send nor receive faxes

dear sir,kindly follow the below instructions
  1. Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.

  2. Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.

  3. Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.

  4. Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.

  5. Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.

  6. Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.

take care..thank you

Oct 04, 2010 | HP LaserJet 2840 Printer

1 Answer

When using scan feature in my HP 7680 printer any document I scan never scans to its original size, it always shrinks by at least 30%; how can I scan documents to original size?

Try checking your setting. press scan menu (over by the fax buttons) then choose paper size. you may have it on a smaller size. i have mine on automatic. See if that works.

Aug 05, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer


well........ first of all it depends on the Operating System on you computer, then starting from there the advice that i can give you it is to fully uninstall the software and then install the software back using the version that is on
after that when you have the full sw installed you have to set up the scan button on the printer from the twain scan window but that will be a piece of cake. just make sure ot get the software properly installled.

Mar 06, 2009 | HP LaserJet 2840 Printer

1 Answer

Would not receive or fax papers because "out of memory"

well, you can either cut down on the amount of faxes that you do at one time, or you can go to page 36 of owners manual and change your settings to fax in "real time". that way, it will not fill up your memory, however, the adf will not scan them fast and spit them out. it will be a slower process in that respect. it won't fax slower, just the scanning part will be slower. i hope i explained it clearly enough.


Feb 26, 2009 | Brother MFC-8460N All-In-One Printer

1 Answer

Hp fax/scanner # 6110

Hi Judy,

The only document I found at that may seem to address your issue is the following:

A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

Have a look at the suggestions on that web page and see if anything there helps. Post back you results and good luck.

Nov 07, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Need to know abt fax has a web page that talks about the different ways you can send a fax from this product:

Faxing Overview

In general, the fax machine in the all-in-one product doesn't need a computer to work. It works just like a stand alone fax machine. You shouldn't have to scan anything in from the scanner in order to fax. Just put the sheet of paper you want to fax into the product's feeder and follow the fax instructions (see the link I posted above).

As long as the product has electric power and is connected to a phone jack, it should work out OK.

As far as legal papers, if you mean legal sized papers, it should work as long as the product supports the paper size you want to use. You can get that on the product specifications web page at HP.

Product Specifications

Once that page opens, go to the Faxing specifications and Paper specifications sections for the relevant details. Good luck.

Oct 09, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Won't recognize legal size paper

I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

Sep 04, 2008 | Brother MFC 9600 All-In-One Laser Printer

1 Answer

How to a scan a piece of paper

OUr original software came with an OMNI program which seems to work very well. Did you try to reinstall your drivers? Perhaps it is there. Once that is up you can scan to save or to fax. Just do the settings and colour scan or black and white and when you go to save it. We use the "save image" setting.

Jul 08, 2008 | Canon Pixma MP500 All-In-One InkJet...

Not finding what you are looking for?
Brother MFC-5840CN All-In-One InkJet Printer Logo

272 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jim Yeh

Level 1 Expert

15 Answers

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides