Question about Creative Labs ZEN V Plus MP3 Player

6 Answers

Rebuilding library screen

My mp3 player is stuck on the rebuilding library screen how can i fix it

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  • krane28 Jan 29, 2008

    I was able to choose clean up and scanned disc. I had to reset again in order to reboot. I am now back at square one....75% of rebuilding library. I have tried play and reset again and it's frozen. I was syncing at the time of the "freak out". I haven't had any problems until now. I am considering taking it apart and pulling the plug, I'd rather not though, afraid it might void any hope of warranty. Suggestions????????????

  • rikki012 May 18, 2008

    mp3 player sttuck in rebuilding library mode.

  • cocobelle Jan 24, 2009

    Hi! Can some one help please? I've finally got to the recovery mode menu, (used the help from solution no3), but now the players frozen again on theis screen and I can't select any of the options!! This is so annoying! What can I do now? Try to reset it again? PS, The battery has run out and is isn't even charging when connected the my laptop.

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I also had this issue and had tried ALL of these soutions with no success. I had just given up with this unit (as useful and functional as it was when it was alive) - after days and days of trying all these solutions and more when I thought I'd try one more recovery session before getting the sledgehammer out - I reset the unit with the paperclip/pin and held down (as difficult as it is) the Play / Return AND the center button all at the same time - and there it was finally - the administration menu. I formatted, cleared, etc.. and then used the ZEN firmware upgrade process (you can download this from Creative if you need the firmware but chances are if you're here in this group you are just short of becoming a jr. Creative Technical support person). I am now back in business - but how long do I really have? We'll see......

Posted on Oct 12, 2008

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WooHoo!! It worked!! I was devestated when I ran into this problem and thought my music was gone into oblivion. You guys rock!!!

Posted on Sep 14, 2008

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WooHoo!!! It worked, I was devestated thinking I lost all my tunes and had to buy another system and try to recreate my whole library. Thank a bunch!!

Posted on Sep 14, 2008

I just reset it and turned it on. It rebuilt the library 100% and was ok...

Posted on Mar 18, 2008

I had the same problem - I went into recovery mode by pressing play, pressing reset with a paperclip for 4 or more secs, keeping pressing play and when it comes on it should show a recovery menu. Select option 1 - Clean Up, wait until this is finished, then select Reboot (option 4?) - it may need to rebuild your disk yet again but then should work OK - at least mine did. I hope this isn't a recurring problem though....

Posted on Oct 20, 2007

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Thanks for that last post! It worked like a charm!

Posted on Jun 13, 2008

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SOURCE: mp3 stuck in rebuilding library mode

hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at oracle101rage@gmail.com if it works..Gud Luck guys

Posted on Nov 07, 2008

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hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at oracle101rage@gmail.com if it works..Gud Luck guys

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if it keeps on rebuilding the library the disk had a bad spot on it try going in to recover mode and do a clean if that doesn't work do a format if that doesn't work download the latest firmware if that doesn't fix you will need a new hard drive or flash drive.

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I just found this on another website and it seems to be working so give it a shot


Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems

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this works:

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http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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By the way, before updating the firmware, let the battery have a full charge, ok?

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