Question about RIM BlackBerry Pearl 8100

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Key pad on blackberry pearl not working

I cant answer or make any calls i took out the battery and tried to reset the phone and it said it was verifying security software. theres a silver arrow in the top right hand corner when i hit the alt button. none of the keys have their normal functions like when you hit the call button it starts typing letters Same issue as the others.  Phone is only a few months old & in mint condition.  When I press the buttons it just types in random letter and numbers.  None of the buttons are doing what they're supposed to.  I called AT&T and they said it sounds like a device malfunction and that I needed to talk to their warranty dept about getting a replacement, but that shipping would take about 5 days. In the meantime I am unable to use the phone and they cannot give me a phone to use in the interim. I am stunned that they cannot provide better service then this particularly since this was an expensive phone and I have 5 phones on a plan with them.

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  • 32 Answers

You will unfortunately have to replace it. Something in the System files might have gotten messed up from something... OF COURSE NOT U!!

Posted on May 24, 2009

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IF YOU HAVE A COMPANY PHONE - CALL TECH SUPPORT
IF ITS A PERSONAL PHONE CALL YOUR PHONE SERVICE PROVIDER ask if there is any special version of software you have to use.
>>>>>>>>>>>>>>>>>
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BEFORE ANYTHING !!!! use the desktop software to backup your data (because you will be erasing ALL DATE on the device) on the BB (if you can) and save the file to the desktop. next go to https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4you need to download (use pull down menu)blackberry desktop software 4.6 and the blackberry devicesoftware (FOR YOUR MODEL PHONE) install the desktop software first thenthe device software.. this can take maybe an hour (not including thedownload time) once your done use your desktop software to restore yourdata

GOOD LUCK - Please rate this solution :]

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