Question about Western Digital My Book Premium ES Edition WDG1SU5000 500 GB USB 2.0 Hard Drive

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My Book (WD Western Digital) says "The disk in drive _ is not formatted. Do you want to format it now?" My Book has important data but I can't access stored files on my new computer.

I saved important data (Microsoft Word files, Excel spreadsheets, jpeg photos, etc) on "My Book Premium ES Edition" from Western Digital before my old pc died. Later, trying to find those files with my Dell XPS Gen 2 computer using Windows XP Professional Version 2002 with Service Pack 3, I can see the drive (gave it a new letter S using computer management - disk management) but My Book shows up either as empty or full and I can't access any of its files. In Windows Explorer it says the drive "Contains digital photos, images, and graphic files." When I right-click the drive, the pie chart shows 100% Used Space. But the list in Computer Management shows 465.75 GB Capacity and 465.75 Free Space. And whenever I click on the drive to open it up, a popup message says "The Disk Is Not Formatted. Do you want to format it now?" I know this would erase all of the data. I've tried updating and uninstalling the driver through to Properties, Hardware, Properties, Driver. After uninstalling the driver, I did "Safely Remove Hardware" then removed the data cord and turned off my laptop and restarted, then reconnected the My Book data cord. No progress. Can you help me access the data, which I'm pretty sure is still on My Book, in a safe way that won't risk losing the data? Thanks for any help you can give.

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Hi,

The problem you are having is not uncommon and is fairly easy to resolve with the help of a pro. The Partition Table or File allocation table is modt likely damaged and that is why you are having difficulty accessing it.

You can try running chkdsk ?: /f from the run box(?=drive letter), this will pop up a warning that the disk will be checked on the next restart.

This does run a slight risk of damaging files but quite often recovers the drive successfully.

Your other option is to send it to a data recovery firm and have them extract the data without risk of damaging the files, then they can test the drive for any potential failures, format it and reload it with your data.

If you are in North America try Armor-IT Data Recovery, if you're in another region let me know which one and I'll make a recommendation for you.


Chris

Posted on May 24, 2009

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Posted on Jan 02, 2017

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