Question about Western Digital My Book Premium ES Edition WDG1SU5000 500 GB USB 2.0 Hard Drive

1 Answer

My Book (WD Western Digital) says "The disk in drive _ is not formatted. Do you want to format it now?" My Book has important data but I can't access stored files on my new computer.

I saved important data (Microsoft Word files, Excel spreadsheets, jpeg photos, etc) on "My Book Premium ES Edition" from Western Digital before my old pc died. Later, trying to find those files with my Dell XPS Gen 2 computer using Windows XP Professional Version 2002 with Service Pack 3, I can see the drive (gave it a new letter S using computer management - disk management) but My Book shows up either as empty or full and I can't access any of its files. In Windows Explorer it says the drive "Contains digital photos, images, and graphic files." When I right-click the drive, the pie chart shows 100% Used Space. But the list in Computer Management shows 465.75 GB Capacity and 465.75 Free Space. And whenever I click on the drive to open it up, a popup message says "The Disk Is Not Formatted. Do you want to format it now?" I know this would erase all of the data. I've tried updating and uninstalling the driver through to Properties, Hardware, Properties, Driver. After uninstalling the driver, I did "Safely Remove Hardware" then removed the data cord and turned off my laptop and restarted, then reconnected the My Book data cord. No progress. Can you help me access the data, which I'm pretty sure is still on My Book, in a safe way that won't risk losing the data? Thanks for any help you can give.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 696 Answers


The problem you are having is not uncommon and is fairly easy to resolve with the help of a pro. The Partition Table or File allocation table is modt likely damaged and that is why you are having difficulty accessing it.

You can try running chkdsk ?: /f from the run box(?=drive letter), this will pop up a warning that the disk will be checked on the next restart.

This does run a slight risk of damaging files but quite often recovers the drive successfully.

Your other option is to send it to a data recovery firm and have them extract the data without risk of damaging the files, then they can test the drive for any potential failures, format it and reload it with your data.

If you are in North America try Armor-IT Data Recovery, if you're in another region let me know which one and I'll make a recommendation for you.


Posted on May 24, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Western digital my book data recovery

First thing first - STOP using your WD drive immediately! If you continue using the disk drive, you significantly increase the risk that the files you want to recover will be lost forever due to overwritten. Every new file or action will take up more "free space" and reduce your chances of retrieving your deleted files from WD. So really, you need to act quickly.

The next step - get a good HDD data recovery software to retrieve the data as most as possible.

Learn more from:

May 08, 2012 | Computers & Internet

1 Answer

I accidently formated my wd my book essential by hp usb storage format tool..and i lost all the data please help me

How many seconds did the FORMAT take? Just a few, or literally an hour or two?
If the former, it was a "quick-format" -- basically just writing an "empty" table-of-contents to the disk-drive, and *NOT* touching the blocks on the disk that hold your data.
If the latter, then a lot of "zero" bytes have been written on EVERY block on the disk,
totalling wiping-out your data.

If the former, then there exist "file scavenger tools" that will read every block, and try to reconstruct the previous "table-of-contents".

Nov 05, 2010 | Western Digital My Book Essential Edition...

3 Answers

I have a WD My Book Essential. I have been trying to format it to be compatible with my ps3 but nothing seems to work. I tried to format as FAT32 but now I have a message saying I have ''no writable disk...

Assuming PS3 works with FAT32, format the hard drive using the WD's FAT 32 formatter. Call WD and they will direct you to the correct download location for your hard drive.

Please rate if helpful.


May 16, 2010 | Western Digital My Book Essential Edition...

1 Answer

Same WD Passport problem as By sowhatbks on Oct 06, 2009

I'm afraid your data is most likely gone. The drive volume label "My Book" is not there because the partition is corrupt or it was deleted. You can try to recover the data with a bootable disk utility but this seldom works. I would delete the partition, run a WD utility to check the disk, (You can download it from WD web site) Then, if the disk tests ok, create a new partition and format it.

Oct 16, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

My WD 2T external My Book hard drive is not working

You will need to try formatting the drive. You can do this from the drive management section on the Mac.

Jul 10, 2009 | Western Digital 500GB My Book World...

1 Answer

My USB WD Book 500Gb is not recognized by my computer.

it is possible that the drive is not formatted yet.

try to right click "My Computer" > Manage > and click Disk Management

look for your HDD and format it.

*note that by formatting it will erase all data stored on your hard drive

Jun 11, 2009 | Western Digital 500GB My Book World...

1 Answer

Formatting and Partioning WD My Book for Mac OS X

what are the tips of hard disk drive troubleshooting

Jan 08, 2009 | Computers & Internet

2 Answers

External hard drive disk space


Is it showing the 300gig in the properties? if yes then try to copy with command mode,If again its given problem then u need to backup your data and format the drive, then try copying.I think it will work.


Aug 17, 2008 | Western Digital My Book Essential Edition...

1 Answer


Hi, This post might be of some help/idea... The only difference is your model uses Western Digital and not Seagate. Yours can still be recognized but Windows consider it non-formatted. First try a data recovery software and another storage medium where you can copy the files if you're successful in the recovery. Good luck and kind regards.

Aug 28, 2007 | Western Digital 500GB My Book World...

Not finding what you are looking for?
Western Digital My Book  Premium ES Edition  WDG1SU5000 500 GB USB 2.0 Hard Drive Logo

841 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts


Level 2 Expert

191 Answers


Level 3 Expert

74945 Answers


Level 3 Expert

4336 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides