Question about Logitech 9311570403 Mouse

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Sticky, dirty rollers

I have two different versions of the stationary Ligitech mouse with a red ball on top. The problem I have is the small while rollers inside on which the red ball moves become clogged or otherwise dirty and start causing the red ball to operate erratically. the cursor is then not so controllable and defeats the purpose for which I bought these mice.
Is there a cleaning procedure, or some other preventive for this happening? I have tried alcohol, WD-40, dry wiping them, etc, with no positive long-lasting results.

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There are 2 ways to clean the rollers.

  1. From underneath you can unscrew the piece holding in the trackball; from here my tool of choice is a pencil eraser. Rub away at the gummed up rollers until you are sure they are clean.
  2. Unscrew the mouse and take it apart. You will find the rollers will "pop" out of their clips (be careful not to apply too much pressure or you can break a clip). Once out, it's very easy to clean the rollers thoroughly. One of the rollers will usually be spring loaded so keep an eye on the spring when disassembling. The process for putting the rollers back is just as they came out with the spring loaded roller put back last (easier to place other rollers first as they don't move once they are in. Once the rollers are in, re-assemble the mouse, replace the trackball and you're in business.
I've been doing this with my old USB mouse for years, still working great after 5 years!
Hope this answers your question and best of luck to you!

Posted on May 23, 2009

  • Greg Margossian
    Greg Margossian May 28, 2009

    Please rate my solution if you found it to have solved your issue. Best of luck in the future!




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Mouse Cursor just goes Vertical, Up and Down can't do anything else, or Horizontal.

Try with another mouse. If the mouse is with a ball, open the mouse and clean the wheels inside.

Feb 28, 2011 | E-Machines eMachines Desktop PC


How to Clean Your Mouse

<p><b><span>Roller Ball Type:-</span></b><br /> <p><span>For cleaning your mouse you have to do the following work.</span><br /> <p><span>1. Disconnect the mouse from your computer CPU.<br /> 2. Turn the mouse upside down and twist the roller ball retaining ring in a counter-clockwise direction to remove the ring.<br /> 3. Remove the roller ball from the mouse cavity.<br /> 4. Wash the roller ball with warm soapy water and put it in dry place.<br /> 5. Replace the dry roller ball back into the mouse cavity.<br /> 6. Replace the roller ball retaining ring and twist it clockwise to tighten.</span><br /> <p><b><span> </span></b><br /> <p><b><span>For Laser type Mouse:-</span></b><br /> <p><span>A laser type mouse requires very little care. Internally, there isn't anything required of you. If it should get a little dirty on the outside, just dampen a soft cloth with water and wipe it until it is clean.</span><br />

on Dec 24, 2010 | Computers & Internet


Mouse Balls ! How to clean a cranky mouse

This applies to ball type mice not the optical type.

If your mouse has stopped moving the cursor but the buttons still work or it isn;t as smooth as it used to be then this tip should help fix that. A lot of people will go out and buy a new mouse when all they needed to do was clean it.

To clean your mouse all you need is some rubbing alcohol, paper towels, cotton swabs and sometimes a pair of tweezers.

First thing to do is open the cover on the bottom and take the ball out. Use your thumbs to twist the cover and it will unlock. Set these aside we will clean them last.


Now look in the cavity and you will see a couple of wide rollers. These are what the ball rubs against and these in turn are used to generate the position signals to your computer. When they get dirty they won't roll and the result is that the mouse doesn't think it has moved. When you look at the rollers a dirty one looks like the photo.

The grey can be a a few things usually a mix of oils and dust. And sometimes it is lint. Soak one of the swabs in alcohol and wipe the roller. You will have to clean a spot then rotate the roller to clean a new area. When the stripe or buildup is gone then go to the next one. This takes a minute or so per roller so it is quick. If the buildup is stubborn you may need to scrape it off then clean.

The next thing to clean is the ball using a paper towel with alcohol. Just give it a good wipe and let it dry. Next clean the cover and the bottom of the mouse body. You may want to clean the surface you use the mouse on as well.

Replace the ball, replace and lock the cover in place and you are done.

The mouse should work normally now. If it still doesn;t it can be due to wear or lint on the internal sensors. However cleaning the mouse like this fixes it about 99.99% of the time.

on Apr 13, 2010 | Computers & Internet

1 Answer

I can't control where the mouse goes unless I keep working with it. It's all over the place: kensington orbit mouse 64221. I have taken the ball out and tried to clean it.

It's not the ball that's dirty...

Take the ball out and look in the hole. You will see two rollers that control the cursor movement. The ball spins the rollers. These rollers probably have a bunch of gunk/**** on them. Remove the gunk buildup from the rollers and the mouse will work fine (fingernail is a good tool for this). Turn the rollers with your finger to make sure all the gunk is gone. If not, replace it with an optical mouse (no ball).

Hope this helps!



Jan 02, 2011 | Computers & Internet

1 Answer

Slow pc cursor gets out of control

Hmmm... There are 2 things when the cursor goes wild, either ur mouse have a problem(dirty roller balls, open ur roller ball and clean the dirt in the wheel. And for the optic type the lens have to be clean and use a BLACK mouse pad). The other one would be ur processor is getting HOT, heat sink needs to be clean and remove DUST particles in the heat sink!
Hope that helps u out!

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Curser jumps all over the place,hard to drag anything and sometimes it double clicks

If this mouse has the roller ball, the rollers it runs on are dirty. Remove the ball and use a q tip to clean all three rollers the ball runs on.

It is also possible that the cable to the moise has broken. This occurs where it flexes.

A person experienced in electronics can shorten the cable slightly to get rid of the bad section.

Dec 01, 2009 | Dell U0636 Mouse

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Can't control curser

if it is a traditional roller ball type mouse, remove the ball and clean it and the rollers, etc within.. if however its one of the new infrared, etc types then just clean the lens of fuzzy, dirty stuff.
if that doesnt help you may have another electrical problem (short, etc.) causing errors reading the location of the mouse by whatever means it uses..
best of luck,

Oct 25, 2009 | Logitech Cordless Mouse

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Poor mouse movement

If you remove the ball, look inside there are 2 white rollers(they may ba a different color) that touch the ball as it moves, there will be build up of gunk on them from the ball, use an exacto knife or something small to scrape the stuff off of them.

Apr 16, 2009 | Computers & Internet

1 Answer


You can remove the roller for cleaning by untwisting the locking cap on the bottom of the mouse. Usually you have to clean the shafts that are turned by the ball. There are two, one for left-right, one for up-down, and there is a spring loaded roller. There is a gummy buildup on these that prevents smooth operation. I use a sharp knife to gently scrape it off. If the shafts are still sticky you may have to dissassemble the entire mouse. Hardly worth the effort unless you have some kind of high powered mouse with special features. BUT, this is not a symptom of a new mouse.

If it is new and does not work, you should consider returning it.
Also, consider an optical mouse. They do not have this problem.

Jul 24, 2008 | HP Computers & Internet

1 Answer

My mouse isnt working it has a hard time moving to the left it is difficult to placethe pointer where i want it like to open up mail the mouse is connected to the only port available on the tower ps/2 when...

are you using the mouse on a mouse mat because you get this prob if the place you are using the mouse is greasy or dust are you using an infra red mouse or does it have a ball in the bottom if it has a ball in the bottom a rubber one undo the clip holding the ball in tip it up so the ball comes out you should now see three rollers the one at top is up n down and one at side is left and right the third is just to hold the ball against the other two all these rollers should be smooth usually they get a build up of dirt in the middle of each roler scratch this of with your finger do this with comp on and try rubbing the rollers up and down and see if the mouse is moving on the scrren how it should clean all three of these rollers check theball is clean and not greasy if you can move the pointer using you fingers on the rollers then you know the problem is not your mouse so put back together then the only other thing could be wrong is the mouse mat you will need to replace this or clean it properly try using the mouse on a book and see if this is any better if you have infra red mouse you dont need mouse mat and should have no problem if you still have problems post back and i will try again hope this is some help to you ............................................

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