Question about Kenmore 80803 Microwave Oven

3 Answers

Kenmore elite 721.80833 microwave

The guide tray seems to be forced off the track by the shaft rotating inside the groove edge on the bottom of the guide tray.  the tray is forced up and lies on the raised edge of the mw floor until the roating shaft reengages the track at another point and it pulls the guide tray back on to the mw floor with a bang.  it always does it at the same point in the track as the shaft rotates.  makes me think either the track is wrong or the shaft isn't rotating evenly (equidistant from the center.  Don't know but it's dangerous when you have food/liquid on the glass tray.

help!!!!!!  thanks

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  • WVUEERS Jan 30, 2008

    The turntable on our Kenmore 721.80803401 microwave jumps up from the floor of the unit and comes disengaged. It started doing this a couple of months for several weeks and then stopped just as suddenly. It's doing it again. More than a hundred times, I've removed the entire tray, rack with wheels, and rotating arm that engages the grooves on the bottom of glass plate, but it never fixes the problem. Sometimes, the turnable will rotate a half to full turn before jumping up, other times, it jumps up immediately when started.

  • grawdaddy Jun 23, 2008

    I have the same problem on my kenmore elite model 721.80802400. Any help would be appreciated.

    thanks. Joe

    grawdaddy@aol.com

  • derajm Dec 21, 2008

    Our Kenmore 721.80803401 is approximately 3 years old and have had the same problem from day one. The rotating/sliding table jumps up and completely disengages from the rotating arm. As some others have noted, the problem will come and go, sometimes occurring frequently and then will disappear for several weeks. I have completely removed/inspected the table assembly from the microwave but have not been able to identify any sticking/damaged parts. The only questionable thing I found was that the rotating arm would sometimes pop out of its center hole, completely disengaging from the internal rotating mechanism. This would definitely cause the the table assembly to stop turning and drop out mechanical time with the motor. I have been carefully inspecting the arm to make sure it is inserted completely but the problem has still been occurring.

    When the table assembly pops up, the cooking liquid will often spill all over the glass plate resulting in a big clean-up. Other times we will be out of the room and not notice that the rotating table has stopped and the food will not cook properly.

    If anyone has solved this problem, please post the solution as I am just about frustrated to the point of replacing this microwave/rangehood.

  • davidokc Feb 24, 2009

    Sears is no help when you call. It appears the center of the rotating arm should be built up or the groves in the glass tray should be deeper, I think it could be caused by the circular stainless track being slightly off-center. Agreed this is frustrating. I will try the redesigned new glass tray option.

  • Anonymous May 24, 2009

    my kenmore elite 721.80833500 runs, but doesn't heat. Every once in awhile it will work. We called when it was under warranty and they wanted to charge for a service call because we purchased it at the K-Mart Sears outlet. I was told the warranty would not cover the service call for this reason. This is not something they share when you buy from the Sears at K-Mart. Have to admit it made me angry and I stupidly pushed it aside until it was too late. Would like to mention, my glass tray does the same thing. Good to find out I'm not alone. Thanks

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I purchased a later model glass tray which was redesigned and now it works fine.Just take your tray to the store and compare it to a newer one and you will see the difference.

Posted on Jan 16, 2009

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Could you post the complete model number? Ther eshould be three or four more numbers on the tail end.

By guide tray, do you mean the glass turntable tray?

If so, then it sdounds like a broken turntable support or coupler.

But once we have the full model number, we can look at some diagrmas and maybe help further.

Posted on Oct 22, 2007

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Take your round glass tray and plastic three wheeled hoop to a local Sears store, open up the microwaves on display, find the one that is still using something similar, deftly trade out yours for theirs. The new wheeled plastic hoop wheels are slightly bigger and the glass tray raised guides are a bit longer, since the switch no problems like I had. Don't get caught. They do not have those parts for sale at the local Sears store.

Posted on Feb 26, 2009

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1 Answer

Microwave just stopped turning, everything else works


Hello,

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.

Cleaning and realigning a turntable guide;

Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable.


With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing.


Test your microwave after this thorough cleaning and realigning in order to determine whether this has solved your problem. DO NOT run your microwave with nothing in it.

CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.

Also, Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two;

Drive bushing replacement

Inspect the plastic drive bushing located below your microwave oven's turntable tray. There may be some debris blocking the tray's range of motion. Clean away any blockage you find, and then test your microwave to see if this has cleared up the problem. DO NOT run your microwave with nothing in it.


However, if upon your inspection, you notice that the plastic drive bushing below the turntable tray is worn and/or broken, you will need to have the bushing replaced. Consult with a certified and experienced appliance repair technician. Replacing a drive bushing is a lengthy and involved process that the average layman should not perform.


Good luck.

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1 Answer

Turntable does not rotate on r24stm model


Hello,

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.

Cleaning and realigning a turntable guide;

Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable.

With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing.

Test your microwave after this thorough cleaning and realigning in order to determine whether this has solved your problem. DO NOT run your microwave with nothing in it.

CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.

Also, Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two;

Drive bushing replacement

Inspect the plastic drive bushing located below your microwave oven's turntable tray. There may be some debris blocking the tray's range of motion. Clean away any blockage you find, and then test your microwave to see if this has cleared up the problem. DO NOT run your microwave with nothing in it.

However, if upon your inspection, you notice that the plastic drive bushing below the turntable tray is worn and/or broken, you will need to have the bushing replaced. Consult with a certified and experienced appliance repair technician. Replacing a drive bushing is a lengthy and involved process that the average layman should not perform.

Good luck.
Walesarumi

Sep 29, 2011 | Microwave Ovens

1 Answer

Turn table turns some of the time


Hello,

Check the turntable guide to make sure it is lined up properly and that there is no debris caught in it. You may need to re-align or clean your turntable guide.

Cleaning and realigning a turntable guide;

Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable.

With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing.

Test your microwave after this thorough cleaning and realigning in order to determine whether this has solved your problem. DO NOT run your microwave with nothing in it.

CAUTION: Your microwave oven is capable of giving you a serious electrical shock, even when it is unplugged. We strongly suggest you seek the assistance of an appliance repair technician when conducting any microwave oven repair.

Also, Examine the plastic drive bushing the turntable tray sits on. It may have become worn, or even may have split in two;

Drive bushing replacement

Inspect the plastic drive bushing located below your microwave oven's turntable tray. There may be some debris blocking the tray's range of motion. Clean away any blockage you find, and then test your microwave to see if this has cleared up the problem. DO NOT run your microwave with nothing in it.

However, if upon your inspection, you notice that the plastic drive bushing below the turntable tray is worn and/or broken, you will need to have the bushing replaced. Consult with a certified and experienced appliance repair technician. Replacing a drive bushing is a lengthy and involved process that the average layman should not perform.

Good luck.
Walesarumi

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1 Answer

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Hi there,

Well first of all you can try to clean the turntable- Remove your glass turntable cooking tray from your microwave. Gently wash with warm soapy water to remove any debris. Next remove the turntable guide and clean it in the same manner, with warm soapy water. Pay particular attention to the turntable rollers. There could be spilled food particles caught in the rollers, hindering the rollers' movement. Also, gently cleanse the internal cavity of your microwave, paying special attention to the area below the turntable. With the internal cavity, turntable, and turntable guide completely clean and dry, return the parts to your microwave. First place the turntable guide on the bottom of the microwave. There should be a circular groove in the bottom of the microwave cavity keeping the turntable guide in place. Follow the guide with the turntable cooking tray. Carefully place the glass tray over the turntable guide and onto the drive bushing. The drive bushing should fit neatly into the grooves on the bottom of your glass cooking tray. It may take some adjusting before the tray will sit properly onto the drive bushing. If further you have the same problem then this could be a failing turntable motor...... Please post comments for further help or information.......

Good Luck!!

Thanks

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Take your round glass tray and plastic three wheeled hoop to a local Sears store, open up the microwaves on display, find the one that is still using something similar, deftly trade out yours for theirs. The new wheeled plastic hoop wheels are slightly bigger and the glass tray raised guides are a bit longer, since the switch no problems like I had. Don't get caught. They do not have those parts for sale at the local Sears store.

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