I have windows vista home premium, and i've had my Sansa for about when it stopped letting me put music on it. Also, a short time beforehand I had put some songs on that recently stopped playing. The Sansa says it's connected, but when I open up my sansa on my computer, it says: Cannot copy (song name here): The device has either stopped responding or has been disconnected. Please help!
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If you have the Sansa's USB mode set to MSC, it should appear to your computer as an external hard drive. You can then drag&drop your music files to the Sansa. Just be sure to put them into the folder named "MUSIC".
If you are using windows xp or vista you do not need any cd's to use the sansa. Simply plug it into your usb port and windows will see it. If you look at the icon next to your clock in the lower right corner of your computer, you should see that a usb device has been plugged in. The next thing to do is go into windows explorer or "My Computer" and look for new drives. those would be the drives on the sansa. probably drive letters e or f. if you have an additional memory card installed in the sansa you will see both. next copy the mp3's into the drives of your sansa. when you unplug the sansa, start it up and go into the music section of the sansa menu. you should see anything that you moved over.
if this has not been helpful or you do not have any luck seeing the additional drives, let me know what your operating system is and we can go from there.
I have a e250 and it works great with my laptop which is running window vista. One thing i do remember missing with is the usb setting on the mp3 player. Maybe you can try switching between the usb opinions to see if that will fix your problem. the usb setting screen is under "setting", "usb mode".
I would stop using the program that you are using. Instead, and this is what I like to do, when you connect your mp3 player to your computer, and you open "My Computer," your mp3 player should pop up like a hard drive. Open it, and drag - and - drop your files from your music folder.
It's a lot faster to do this.
- As with nearly ALL sansa e250 problems, formating it will bring it back to normal.
1. Connect it to your computer.
2. Open 'My Computer' and right-click the device.
3. choose 'format...' and then 'quick format'.
4. If you haven't done so, upgrade the firmware:
-Find the firmware on the Sandisk home page. Don't use the wrong one, though. If you have a Rhapsody version, choose the e200r player. Download the .zip file and extract its contents (right-click, 'extract all'). Then connect your player to your computer and drag the extracted file to your player's drive. Now when you turn your player on, it'll undergo the firmware update.
You can also update your firmware by connecting to Rhapsody with your player hooked up and following the firmware update instructions when the window comes up. If the firmware update window doesn't appear, then you have the latest firmware to date.
5. Test out the player and see if this method worked. If not, you may want to send it back sandisk or return to the retailer you bought it from.