Question about LG WM1814CW Front Load Washer

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Fabric softener not draining

I've had an LG front loading washer (WM1812CW) for 2 years and in the past couple of weeks the fabric softener dispenser isn't draining. Also, when I open the dispenser drawer when the load is finished, the soap dispenser is often filledwith clear water. I pulled the drawer out and completely cleaned it and can't see anything wrong inside. Any ideas?

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  • sheri_paton May 23, 2009

    That was the first thing I tried but it hasn't helped :)

  • Anonymous Mar 14, 2014

    My samsung front load washer will not dispense in rinse cycle?

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Remove the dispenser drawer by pushing down on the tab at the center back and pulling drawer out. Now, remove the top of the fabric softener compartment and the parts of the soap dispenser and clean them all out. An old toothbrush often helps. Reassemble and replace. They should siphon out now.

Posted on May 23, 2009

  • Carl Schulzetenberg
    Carl Schulzetenberg May 24, 2009

    Gee, thanks for forgetting to mention that you tried that in your post!

    Take your dispenser out, hold it level, and slowly run water into it at a sink. When the water level in a compartment nears the top, it should begin to siphon out. If if does not, it's still a cleaning issue. Make sure you clean inside the upside down small can shaped parts. If it does siphon out now (but not when in machine) there could be a water valve issue, but then I would expect that there would be only your soap / fabric softener / bleach (which ever was not working) left in the dispenser cup, and not the cup full of water.

    If you have water in the cups after a cycle and can't get get it to work even after you tried cleaning, get a new dispenser. Oh, and by the way, a bump up on my rating would be appreciated for all this free advise.

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I had the same problem. I cleaned the screens where the hot and cold water hoses attach to the back of the machine. Dispenser is now draining perfectly. Apparently the lower water pressure affected the dispenser.

Posted on Aug 07, 2009

  • Mike Ramirez Sep 09, 2013

    This worked like a charm, thanks so much!

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I had the exact same problem. The problem is that your fabric softener dispenser is clogged up with a lot of dried, sticky fabric softener. The flooding comes from the part of the cycle when water that is to be flushed through the fabric softener dispenser can't drain properly so it spills into the bleach dispenser and onto the top and into the lid gasket as well.

To remove the dispenser for cleaning, you need to open the top of the washer. (First pull it away from the wall.) Carefully pry off the little emblem in the front center of the washer lid. Then remove the screw. Then slide the top forward to you about a 1/2 inch and prop it up carefully.

You then need to remove both hoses that are attached to the bleach and fabric softener dispenser (part of the same unit). Then unsnap the combined unit from the washer top. Then clean all the gunk out by running it under scalding hot water in the laundry tub and swirling the gunk out. Don't attampt to remove the blue round fabric dispenser part from the unit.

Put it all back together and you're good until you clog it up again with too much fabric softener; maybe several years again.

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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