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You may try power resetting the unit and check if it helps. To power reset, turn OFF the DVD player and unplug the power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet and turn the player ON. Attempt to open the disc tray.
Depending on the model number of your DVD player, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons.
NOTE: This step may not apply to all models as DISC1 is not available on all DVD players.
If this does not work and if the DVD player has DISPLAY and PREV buttons, press and hold the DISPLAY+PREV buttons for two seconds to unlock the drawer.
OK I fixed it. One of the CD's had gotten stuck between trays in the loader. I pulled out a few CD's by forcing open the trays gently. However even after removing as many cd's as possible one was still stuck.
1. Remove screws holding cover plate on in back and sides.
2. Remove cover.
3. Lift face plate latches and lift over top of unit. Remove serial cables from face plate and place aside. Remove screws from back of CD tray unit and bend back metal tab with flathead screwdriver. Lift CD unit up on one side so you can get your fingers up inside underneath and push stuck cd towards tray openings. You can gently force top few trays out. You may need to shake unit so that stuck cd reaches open end. Pull out CD.
4. Replace faceplate and connect serial cables. Plug in power cord, power on unit and make sure trays will eject normally.
5. Put it all back together!
Sounds like the cd is jammed. Look for a small hole you can poke a paper clip in. This manually opens the tray. If that doesn't work you may have to pry GENTLY on it. Just help it to catch a gear to get your cd out. Then check the operation to see if it was a one time occurance. If not, you may have to buy another one. It's cheaper than getting it fixed.
well, if you hearing clicks is possible that you will only be able to fix by opening and looking if the door has been misplaced..... is possible that a cd is stuck and you need to open to fix.....
another way to fix is to press and hold Eject and Stop ON THE UNIT! while turning the nub to the right (volume up)
that will open the the service unlocking the system!!!!! THAT WILL ONLY WORK if the door or a cd is NOT stuck on it
I had this MSG 04 problem. Opened the player up. Messed around. Figured out that the 5-disc tray was hanging up a little during the initialization.
The issue is that the tray screws into and rotates around a stand-up beam. On the underside of the tray are gear teeth which are spun by a gear on the main unit underneath. The real culprit is the stand-up beam in the very middle. It is too long.
The fix is to first try just tightening the middle black screw holding the tray onto the stand-up beam. If this tightens and MSG 04 goes away, you're done. If it does not tighten at all or much at all, then remove the screw (actually a bolt) and using a razor or sharp blade, scrape the top 1/4 millimeter off the stand-up beam. Apply some grease around the beam and on top.
Note, you may have to remove the tray to do all this. If so, that is the most tricky part. Carefully lift on the tray on the front side as you rotate it. Try to free a disc circle edge over the top of the front DVD cover and free the tray. To re-set the tray, put it on the stand up beam with the front side of the tray slanted up and slowly rotate while setting it in and down.
After re-seating the tray, screw the bolt down but do not tighten all the way. Tighten it enough to allow rotation and enough to rid the msg 04 problem.
I shaved my stand-up beam and have never seen a MSG 04 since.