Question about Dell Latitude C610 Notebook

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Black screen say unsupported memory , remove the unsupported memory from socket 1

My dell C610 does not reboot . How do I restart from bios?

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I think you might have a faulty memory module. The socket where you push the PC card is not the Socket 1. I think the notebook is complaining about the Memory socket witch you can access if you remove the memory cover(click for details) on the bottom of the notebook. Try reseating the memory module, remove it from the socket and install back. Make sure the memory contacts are clean and not oxidized; clean them with an eraser if they oxidized. Try moving memory from one socket to another. If you have two memory modules installed, remove them one by one and test the notebook with only one module installed. Find out which module is bad.

Posted on Oct 19, 2007


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Posted on Jan 02, 2017


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Go back to the Dell website and enter your computer model number and then go to the support tab and then find the bois file list and see if there is any earlier bios files that you could reflash the bios with an older bios version. Or, if you saved your old bios to a file before you updated to the newer bios you could reflash the bios using that one. You did save your old bios didn't you? Does your computer boot to the OS ok or not. I really don't have enough information from you to really help any further. Sorry, Dennis

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Sounds like the Memory Ram that you tried to install went haywire. Take it out and make sure this ram is compatible.

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Unplugging all unnecessary devices such as printers, network cable, usb devices etc. and see if anything changes. Try rebooting it in Safe Mode:

To go into safe mode -- Press F8 key as soon as the pc restarts.

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You would see a black screen as soon as you hit f8.

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You likely have a bad memory module. First, try removing all the memory and putting it back in again. This is called reseating. If you still get the errors, then try removing one stick at a time and testing it with each stick (provided, of course, you have more than one stick installed). If you only have one stick installed, remove it and turn on the computer and it should beep at you as well. That memory stick will need to be replaced.

Thanks and please take a moment to rate this solution as fixya. Thank you.

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If you can't find the jumper to flash the BIOS or if such jumper doesn't exist, you can remove the battery that keeps the BIOS memory alive. It's a button-size battery somewhere on the motherboard (on elder computers the battery could be a small, typically blue, cylinder soldered to the motherboard, but usually has a jumper on its side to disconnect it, otherwise you'll have to unsolder it and then solder it back). Take it away for 15-30 minutes or more, then put it back and the data contained into the BIOS memory should be volatilized. I'd suggest you to remove it for about one hour to be sure, because if you put it back when the data aren't erased yet you'll have to wait more time, as you've never removed it. If at first it doesn't work, try to remove the battery overnight.
Important note: in laptop and notebooks you don't have to remove the computer's power batteries (which would be useless), but you should open your computer and remove the CMOS battery from the motherboard.

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Your laptop's memory is malfunctioning. To remove the memory, power down your laptop.
Turn it over and you should see a cover about the middle of the back. Open it and there you should see the memory. You may or may not have more than 1 memory Dimm. Also there are 2 slots. The bad memory is the one in the first slot. Take it out and put the other in it's place. the laptop should boot up ok, but slower because of the missing memory which you should replace.
If you get the same message, replace the memory with the one you took out, then reboot.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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1 Answer


The bios is where all basic information is stored for your computer it is hard wired in but can be changed.
when computer first starts and starts listing memory hard drive etc near the bottom of the screen you should see word to the effect to access bios press Enter / f2 if you pres what key is there your computer will go to bios setup
If you do this do not change anything but restart and go on net to find out more first

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As the computer boots, it detects the additional memory and automatically updates the system configuration information
where did you get the memory?
If it is in properly and does't work,it is either bad or the wrong part number for your Dell C610

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Does not start

Did you recently add a memory..?If yes Then remove it because a frequency mismatch can cause this problem...Another possibility is that the Memory may be oxidized at the end..If this happens then remove the memory and rub the edge(the side which you plug into the slot) with an eraser and then put it back...There's another possibility that the memory slot on the motherboard may be damaged..So try plugging the memory into the other slot and try again...Let me now what happened...

Oct 19, 2007 | Dell Latitude C610 Notebook

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