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My ice maker is not making ice and has no water in the tray. the incoming line appears to be fine. Roper model #RS25AWXAL00 water dispencer puts out very little water. Ice maker works but cubes are hollow. and where is the water filter???

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Frozen water line at input to the ice maker. You need to defrost the freezer - this means moving freezer food to a dry ice loaded cooler for a while and then let the freezer defrost about 4 hours. That should do the trick.

Posted on May 23, 2009

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HI. you will need to replace the dual valve assembly in your unit. it is faulty. its unable to fully open due to this fault. the filter will either be located inside the unit on the back wall, upper right or left corner or, it will be on the outside, on the front, lower part of the lower grill area. you should see a cap that will twist off.

On most models, the filter will be behind the unit directly connected to the water line.

Posted on May 23, 2009

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