Question about Logitech EasyCall Desktop? Keyboard and Mouse

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Logitech Easycall Desktop mouse work, but keyboard quit working

I have a logitech Easycall Desktop set (USB speacker, codeless mouse and codeless keyboar). they were worked fine, but suddenly keyboard quit working. I have checked the connection, it looks like connection OK since some featured key like meadia button works, but no alphabetic and numbers keys work. I have reinstalled the software and checked the status, it look normal. I tried reconnect with secure connection, all normal.

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Posted on Jan 02, 2017

yooperbud
  • 8637 Answers

SOURCE: logitech ex 100 mouse doesn't work

Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it to Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Posted on Jan 22, 2009

myjosh007
  • 530 Answers

SOURCE: easycall desktop and mouse i cant connect mouse.

hi im josh in cebu phils.may i help you friend? if the mouse wont work.there may be some problem on it. first check in the bios setting if the pheripherals mouse is enabled.enable it if not then check wether ps2 or usb is enabled it should be comaptible. try to see also in the my computer device manager if the mouse is present in connections. or try to check the connections in at the back of the cpu try to see if it is not loosen.firmly attached then reboot the pc.after rebooting if it still doesn;t work try to use another mouse if it works then the problem is your mouse try to secure new one. good luck. hope i helped you.

Posted on Feb 26, 2009

  • 2 Answers

SOURCE: logitech easycall mouse works but the keyboard will not

I had the same problem. Some keys on the keyboard would work, others not. It seemed to happen after an update to the SetPoint software. I got it fixed! I tried everything and in the end this is what worked:

1. I started the computer and obviously could not log in.
2. My mouse worked, my standby key worked, but no other keys.
3. I used the mouse to activate the on-board keyboard in Vista (left bottom corner).
4. I put in my password and logged in.
5. I opened up an app (Excel in my case) to try to type something in.
6. As soon as I hit a key a Logitech wizard for encrypted communication came up!!! It asked me to press the connect button and then enter a code it displayed (keyboard worked at this point).

From this point on the keyboard worked!!

Note to Logitech.... great job on the extra security... bad job on the implementation... if your wizard runs after a PC is rebooted that has login passowrd protection.... how are the users supposed to log in??
Note: My logitech upgrade hung... with mouse and keyboard becoming unresponsive so I had to do the hard power off... maybe the wizard was meant to run after the upgrade before I had to force a restart, but this is something that should be taken into account as well.

Posted on Jun 19, 2009

FoxSysTech
  • 23 Answers

SOURCE: My Logitech EX 100 keyboard and mouse combo doesn't work

Make sure the batteries work by testing them in another device(sometimes they lose their charge if they have been in the box too long). If they are charged, make sure you have the devices connected directly to the computers onboard USB port so that you can be sure it is getting enough power to the reciever.

If this does not work, it might be a hardware setting on windows. You will want to make sure all of your drivers are installed properly in device manager, this is unlikly the problem but it has been known to happen. Make sure the mouse and keyboard are aligned properly with the reciever.

If your computer is running slow, it may just take a long time for windows to recognize the new device. If you do not hear windows responding by making the 'new device found' sound then it probably is not detecting the new device in which case it is probably something wrong with windows or the drivers. If it does make the sound and it says it is loading and you see the ballons pop up on the bottom right then it has sucessfully connected.

If all of this does not work, then I would say that they are toast. Try them on a different computer if you can. This should give you a definate idea of if it is a problem with your computer or a problem with the device itself.

Posted on Jul 03, 2009

  • 1738 Answers

SOURCE: mx5500 no connection

Windows 7 firewall program is blocking your program.

Posted on Jan 03, 2010

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hi im josh in cebu phils.may i help you friend? if the mouse wont work.there may be some problem on it. first check in the bios setting if the pheripherals mouse is enabled.enable it if not then check wether ps2 or usb is enabled it should be comaptible. try to see also in the my computer device manager if the mouse is present in connections. or try to check the connections in at the back of the cpu try to see if it is not loosen.firmly attached then reboot the pc.after rebooting if it still doesn;t work try to use another mouse if it works then the problem is your mouse try to secure new one. good luck. hope i helped you.

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Logitech easycall mouse works but the keyboard will not


I had the same problem. Some keys on the keyboard would work, others not. It seemed to happen after an update to the SetPoint software. I got it fixed! I tried everything and in the end this is what worked:

1. I started the computer and obviously could not log in.
2. My mouse worked, my standby key worked, but no other keys.
3. I used the mouse to activate the on-board keyboard in Vista (left bottom corner).
4. I put in my password and logged in.
5. I opened up an app (Excel in my case) to try to type something in.
6. As soon as I hit a key a Logitech wizard for encrypted communication came up!!! It asked me to press the connect button and then enter a code it displayed (keyboard worked at this point).

From this point on the keyboard worked!!

Note to Logitech.... great job on the extra security... bad job on the implementation... if your wizard runs after a PC is rebooted that has login passowrd protection.... how are the users supposed to log in??
Note: My logitech upgrade hung... with mouse and keyboard becoming unresponsive so I had to do the hard power off... maybe the wizard was meant to run after the upgrade before I had to force a restart, but this is something that should be taken into account as well.

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Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
Hope this helps. Bud

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Hope this helps you. Bud

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If there is a dongle plugged into a USB port, try another port, i have a logitech wireless desktop, and it used to have probs when connected thru a specific USB port, also reinstall the drivers and check batteries.

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