Question about NetGear WGR614 Wireless Router

1 Answer

Router not connecting properly

When i plug in my router, all the lights come on except for the green tick. I am trying to get it sorted for my son to have his xbox 360 working. any advice????

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  • Marcos Anguiano
    Marcos Anguiano May 11, 2010

    make sure you dont have the phone filter on this connection to the router

  • Patrick Kam May 11, 2010

    If you are sure that the telephone line is connected to the WGR614's Internet Port, check the router's Internet Port logon details. Confirm it with your ISP. May need firmware upgrade to support wider range of technologies that your ISP is using.

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The NETGEAR router is a firewall. It blocks ports to prevent attacks from programs or users from the Internet to the computers or devices behind your router. Each application on the Internet uses ports. For example, when you browse the Internet, it uses port 80. An FTP server uses port 21. This is the same as your Xbox that uses ports to connect to the Internet. Before we proceed to any troubleshooting procedures, check if the Xbox is working directly to the modem. This will verify if there is something wrong with the Xbox. If the game console won't connect to the Internet when directly connected on the modem, it means that it is not your router blocking the connection. Here are the steps on how to open the ports on the router:

A. Determine the IP Address and MAC Address of the Xbox.

Note: You may find the IP address and MAC address of your Xbox on your Dashboard's Network Settings. Please refer to your Xbox manual for more information on this.

B. Reserve the IP address.

1. Please open any web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
3. For security reasons, the router has its own user name and password. When prompted, enter admin for the User name and password for the Password, both in lower case letters.

Note: If it does not take password as the password, you might have changed it when you have run the NETGEAR Setup CD so please try other passwords. If you cannot remember the password, you need to reset the router and run the Setup CD to reconfigure it.

4. When the setup page opens, click on LAN IP Setup under Advanced tab.
5. Click on Add under Address Reservation.
6. Under Address Reservation window, please select the radio button of the computer you wish to add from the Address Reservation Table.
7. If the computer you want is not on the list, please click on the Refresh button to update the table.
8. If the computer is still not on the Address Reservation Table, please type in the IP Address, MAC Address, and Device Name of the computer you wish to add.
9. Click the Add button when done.

C. Forward the ports.

1. Click on the option with the name Port Forwarding/Port Triggering under the Advanced. For older firmware version, click on Port Triggering tab or just click Port Forwarding on Please select the service type.
2. Click Add and another window will pop up.
3. Type Xbox for Name. Set the radio button to Enable.
4. On Outgoing Port Range, set the Start Port and End Port to 3074.
5. On Incoming Port Range, you also have to indicate 3074 for Start Port and End Port. Save the settings by clicking on Apply.
6. Please repeat steps b to e and indicate 88 for Start Port and End Port. Then change the Name to Xbox2.

Note: If it still does not work, you may try these other options:

D. Lower down the MTU.

1. Access the Setup page of the router (refer to Step 2 above).
2. Click on the WAN Setup under Advanced tab.
3. Lower down the MTU size to 1492, 1400, 1358 or 1300.
4. Click on the Apply button.

E. Enable UPnP.

1. Go to UPnP tab of the router.
2. Enable UPnP and then save the settings by clicking on Apply. Some websites and devices require UPnP or Universal Plug and Play. Just make sure that it is enabled on the router.

F. Upgrade the firmware.

Note: Follow the steps below if the above troubleshooting still do not allow Xbox to connect using the router.

1. Please verify the router version and model either underneath or at its side panel.
2. Go to http://kbserver.NETGEAR.com/downloads_support.asp and please select the model of the router.
3. Click the appropriate version of the router.
4. Select the link of the latest firmware. Click the button Right-click and Save to Download. Save the file to the Desktop.

Note: Please perform firmware upgrade with Wired or Ethernet connection only.

5. Before upgrading, please write down all current settings since you need to enter them manually.
6. Using the computer hardwired on the router, please launch Internet Explorer and access the Setup page of the router (refer to Step 2).
7. Click on Maintenance and then Router Upgrade.
8. Click on Browse and locate the upgraded file in your Desktop. Then click on Upload.
9. Please wait for the router to reboot. After a successful firmware upgrade, you need to reset the router.

E. Reset the router.

1. Please push the reset button at the back of the router and release after 30 seconds.
2. Unplug the power adapter for 10 seconds and then plug it back in.

(this note should go before the step to Reset the router) Note: Resetting the router will erase all the settings so it needs to be reconfigured afterwards. The router can be reconfigured using the setup CD or by manual configuration.

Posted on May 28, 2009

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