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Turn the screw in the end of the shaft (on the door end) counterclockwise to release all the pressure.Once it closes or slams shut, use that screw to adjust the closing speed. Other problem could be the stay open lock (the metal piece that slides along the shaft) could be all the way out keeping the door from closing. If it is just push on the door a bit then slide the lock plate all the way back to the end of the shaft, and the door will close.
You need need to level you refrigerator or possibly have an ever so slight tilt backwards to ensure the door closes when one lets it go and this would stop the swinging outward motion also. Just to be on the safe side make sure you magnetic door seal is hitting evenly on the frame as to make a nice seal.
sounds like a door closure is broken on refrig door, a 2 part door closure(cam). look under door where sits on hinge, freezer door should have as well(use for comparison as to broken or not)
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