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I have a DC 18 and the brush will not go around. Pushing the reset button does not help. What is the next step

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  • jeangene May 23, 2009

    Yes, I did all of that before I wrote you, but doing it again following your instruction it started to work properly. Thank you.

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  • Vacuums Master
  • 13,433 Answers

Have you cleaned the brush? you can open the cover and take it out and clean it, theres a screw you can turn to open the cover.

after you have cleaned it completely make sure you place it back in the same way and then press the reset button.

if its put back together wrong it might not work, so double check that and put it back together.

Is the brush motor getting electricity or is it not properly connected to the main unit?



Brushbar control

The brushbar will re-set to ‘ON’ each time you start the machine and put it in the cleaning position.

To turn the brushbar off, turn the machine on and press the brushbar on/off button.

The brushbar will automatically stop if it becomes obstructed. If the brushbar stops during use,
check for blockages.




Clearing blockages/brushbar
Please note: clearing blockages is not covered by your machine’s limited warranty.

Turn power off and unplug before checking for blockages. Failure to do so could result in electric shock or personal injury.
If any part of your machine becomes blocked, it may overheat and then automatically shut off.
Unplug machine and leave to cool down. Clear blockage before restarting. Please ensure machine is upright before removing hose or airway inspection parts.
Beware of sharp objects when clearing blockages. Refit all parts of the machine
securely before using.




Posted on May 23, 2009

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Hi there, it's Jack at Dyson.

DC24's cleaner head is protected by a sensor which shuts the brushbar off if something jams it. To reset your DC24's cleaner head, we would recommend following each of the steps shown in the video below. I appreciate you've already tried the reset button, but it's important to follow all of the steps in the process:

It can help to use something like the eraser-end of a pencil to firmly press the red reset button. You should hear and feel a click as it engages. Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing.

If you'd like additional assistance after giving this a try, you're welcome to contact our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or a replacement part is needed, we can also confirm if this is covered under your Dyson guarantee.

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Hi there, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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