Question about HTC Touch Pro Smartphone

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Screen hang I'm trying to get the ROM update from htc.com but when I put in my s/n it says I don't need it yet I have all the problems it claims to fix for my model. My screen hangs after a call and also after some apps close. Can you guys help?

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  • HTC Master
  • 762 Answers

Try hard reset.do back up before proceed.

Posted on May 30, 2009

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3 Answers

After doing a hard reset on my HTC TyTN 11 it just hangs at a message that say "The device is clearing the storage..please wait" .I have switch it on and of nothing changes..same message appear after...


Hi you seem to either corrupted the storage card of the flash memory. In either case you have to remove the battery physically for 1 minute and try again.

Jul 24, 2009 | HTC TyTN II Smartphone

1 Answer

Touch on touch screen phone not working


Hi, I have the HTC touch from bell. I too had the same problem with my screen. It stopped working completely. The phone is pretty much useless without the touch screen working, there is only 3 buttons on the phone! Can't even dial 911... So I was pretty pissed when the screen stopped working. Like others I searched the internet for answers and didn't really find too much. I found that maybe tapping the four corners of the screen firmly might work, but it didn't. Taking the protective cover off the screen might work, didn't work. I tried updating the ROM, using the official software from HTC website. I was able to update my phone, but my touch screen still didn't work. Someone said something about some copper connections inside the phone, need to be re-adjusted behind the screen or something like that. So I willing opened the phone (only 4 hex screws on the back) and took the front plastic cover off. If you look closely, you'll see the front cover is plugged into the 'motherboard' and you can simply unplug it. I unplug it and plug it back in, do a restart of the phone (take battery out and back in) and still nothing, screen doesn't work.
I noticed that on the front cover of the phone (underneath) you can see the copper band of wires that connect to the buttons and probably feeds the information from the touch screen to the 'computer'. I accidentally unplugged the wire (thought I broke it) but was able to insert it back in. I put the the cover back on, put the battery in, power up phone, BINGO! Touch screen works! What I did to make it work? Not sure...
But for people with the same problem. Try this:
1) update ROM
http://www.htc.com/us/SupportDownload.aspx?p_id=70&cat=2&dl_id=98
2) Unplug and plug back in that little wire.
http://img81.imageshack.us/img81/1912/htctouchx.jpg
Its the red circle I'm talking about.

Jul 07, 2009 | HTC Touch Cellular Phone

1 Answer

Htc stopped working it hangs on home screen


i had a hard time understanding your question- but iim guessing its a software glitch.... what i did to reset mine was redownload the telstra rom from the htc site (htc.com/au/- then go support- then in dfrop down choose htc touch hd- then click download on htc toucch hd rom upgrade asia- then choose telstra settings and download- should be like 100 odd mb.... once installed connect hd to com via active sync (make sure more then 50% battery) and open up this rom update... follow installation instructions and let it run (all automatic- only for htc touch hd tesltra bought in aus) - be aware that this will wipe all stuff on the phone (not memory card) ie calendar contacts (so backup using active sync b4 update your rom) after all this turn on your phone again and it should start up like the first time u ever turned it on ie touch calibration and time/date etc (this should fix any software glitches)

May 22, 2009 | HTC Touch HD Smartphone

2 Answers

Device.exe error


pls hard reset ur device see if it helps otherwise update ur ROM from www.htc.com i hope it helps and pls rate me FIXYA

To perform a hard reset

1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:

htc_touch_diamond_hard_reset_soft_reset_4.jpg

4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.

Mar 19, 2009 | HTC Touch Diamond Smartphone

1 Answer

Htc touch only with Russian even after i switch to English


pls try to hard reset the device pls backup ur data b4 doing it and take out ur memory card also and see if it gives u screen to select the language to english , other wise u need english rom from www.htc.com just go and download an updated rom from the site and do as directed


hard rest factory default settings = when ur set is switched off press both buttons call and end key and then press power button on upside of pda for like 5 sec screen will appear asking to format all data take out ur card if u dont want to format that now confirm by pressing the centre action button in 4 side joystick and go

if not solved then go to www.htc.com for latest English Rom update download and update backup ur data first

Feb 22, 2009 | HTC Touch P3450 Smartphone

1 Answer

Problem in doing window in htc p 3400....help me


GO TO HTC.COM N UPDATE UR OS BU UPDATING ROM AND AFTER COMPLETION DO HARD RESET

Jan 27, 2009 | HTC Touch P3452 Smartphone

2 Answers

HTC POCKET PC BOOT PROBLEM


well your phone need format,well if u want and if youre sure your phone htc p3600 i can send you rom ,well if u want update and its doesnt work first update 5.0 wm then try again update whatever u want.. contac with me.. well i had experiment about htc p3600 well i fixed myself even i chaged case too..

Dec 12, 2008 | HTC P3600 Pocket PC

1 Answer

Htc Messaging screen inaccessable!


I had this problem before.

Try to ROM update youre phone. u can get the Update at www.htc.com There u download youre phone Rom Update for free. Its also easy to update.

Have u also tryed to HardReset youre Phone ?
Under youre Phone there u see USB Input. On the rigth side put inn youre LCD pen i tha smal hol and hold it there for 10 sec.

Now youre phone are reset to Factory.

God Luck

Nov 17, 2008 | HTC Touch Cell Phone (Unlocked) - Soft...

1 Answer

MY PHONE HANGS


sounds like a problem with the rom

you can add me to msn messenger and i will walk you through the flash process..

raving_nanza@hotmail.com 

Aug 31, 2008 | HTC P3300 Smartphone

1 Answer

Welcome Screen hangs


It's a pretty tricky job to do by yourself. First, you need to reinstall ROM (operating system, bios, firmware), you can't however do that by yourself because you will be needing an active sync connection for this to work. If you can't boot to windows, you can't active sync. It is risky to try to put the Atom into flash mode and attemt a ROM update yourself. A compatible ROM version or a ROM image is somewhat difficult to find for Atom's. You should try the basic things, hard reset again, remove battery, let it unconnected all night and connect it back, then a hard reset again. If all these doesn't work I advice you to send your Atom to a specialised service to have the ROM update done properly.

Jan 20, 2007 | O2 Xda Atom

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