Question about Xerox DOCUMATE 510 Flatbed Scanner

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"Unable to communicate with the TWAIN device"

My scanner scans fine if I place one page at a time on the glass. If i try to place several pages in the feeder, I get the error ""Unable to communicate with the TWAIN device"

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6 Suggested Answers

  • 2015 Answers

SOURCE: Yellow line showing on in scanned pages

if you can open the cover of the scanner just clean the glass and use any lubricant to apply on head rod to move smoother .


Posted on Nov 16, 2007

  • 208 Answers

SOURCE: error code E6

An E6 is an error with the scanner cover or its switch.

6 The scanner’s cover
is open.
Close the scanner cover and
make sure it attaches

Posted on Dec 07, 2007

  • 2072 Answers

SOURCE: error code 2019

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Posted on Jan 08, 2008

  • 490 Answers

SOURCE: scanner inserts vertical line on some documents

Clean the glass with IsoPropyl Alcohol. Dont use any other solvent. A speck of dust stuck to the glass can give a continuous line in the output

S. Mohan

Posted on Mar 18, 2008

SOURCE: I get an error message 2019 and unable to connect to twain device

Make sure that your scanner cable is not tightened too much. I had this challenge and found that by simply loosening the cable connection, this error message dissappeared.

Posted on Aug 21, 2008

  • 12 Answers

SOURCE: When I use the automatic feeder on my Xerox

Clean the scanner ! typically something has fastened on the reading unit.
Read manual for the procedure

Posted on Aug 21, 2009

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Scans two pages and stops midway through the next page. This just started happening. I scan in bulk, archiving payables. I've tried restarting both my computer and the documate and problem still continues....

I've seen this issue happen when the wrong driver was being used. When you install the documate, it installs 2 drivers. The WIA driver (windows acquisition driver) and the TWAIN driver. Make sure that you are using the TWAIN driver.

Mar 04, 2011 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

I could not find the icon for the One Touch Visioneer scanning software for my Xerox Documate 510 so I uninstalled the software and re-installed and now I can't find anything. I am completely unable to...

  • Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
  • Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
  • Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
  • Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
  • Scanning with the WIA Interface [ Fine Tuning Your Scans ]
  • Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]

Jan 25, 2011 | Xerox DocuMate 510 Document Scanner

1 Answer

My scanner is now adding a page with a black line that runs from top to bottom of the page and the actual document scanned is page 2. But the document is fine with no line through it. Does this mean that...

Check your scanner software settings. It is probably set at duplex ever time you start to scan. That is why you get two pages for every pass, the front and the back. You must place the document in the feeder in a way that the front side of the document is page 2. You may want to flip it next time you scan. So the main question is why there is black line from top to bottom? That is because there is a piece of dirt stuck on the glass of the scanner. You see, this scanner actually does two scanning when a page runs through it: the front and the back in duplex mode. So there are two scanners in side the box. The front page scanner apparently is dirty and needs to be cleaned with clean cloth and lens cleaner.

Aug 31, 2010 | Canon DR 3060 Path-Through Scanner

1 Answer

Black line in the middle of the output - scaned document


A black line down a scanned page indicates a dirty scan glass. Lift the top of you scanner like you would putting a page or book down to scan. On the end of the scanner that has the document feeder you should see a thin piece of glass the is separate from the larger glass pane. This is the document feeder glass. Now check it over for a very small mark of ink or dirt. You can use regular glass cleaner to wipe this glass just spray it on a piece of cloth not the scanner then wipe. You may have to wipe and then try scanning several times if the ink or marker is died on. while you are cleaning you should also clean the main glass pane, it will make the scans clearer and crisper.

I hope this helps, if so please rate our solution.

Corporate Computer

Nov 05, 2009 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

We have a HP Scanjet 5500c Scanner and when you try to scan a sheet the image scan all black, do you know why that is happening.

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See the item is placed correctly on the scanner glass or in the ADF.Make sure that the item you are trying to scan is placed face down onthe glass, or face up in the ADF. Ifyou are using the ADF, there might be a page on the scanner glass.Raise the ADF unit and remove any pages on the scanner glass. If you are using the ADF, the ADF window might need to be replaced.

If that is okay, Please check this link.

Jan 07, 2009 | HP Scanjet 5500c Flatbed Scanner

1 Answer

Error message

What is your operating system?

If XP, check your device manager to see if the scanner is being recognized by XP.

What is your scanning software?
Try to use another scan program ( a free demo version should work fine.)

Are you using TWAIN or an ISIS driver? If it is a TWAIN driver, then any Photo editing program should be able to connect ( usuallly!?).

Jul 04, 2008 | Scanners

1 Answer

Multi scan

it is only made and set up for a single scan at a time. i thought the same thing when i had one.

Jun 27, 2008 | Fujitsu fi-5120C

5 Answers


There is glass platen and on its sides you can see the markings to place various paper sizes. Just follow them as per your paper size.

Oct 05, 2007 | Epson Perfection 1240U Flatbed Scanner

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