Question about Xerox DOCUMATE 510 Flatbed Scanner

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"Unable to communicate with the TWAIN device"

My scanner scans fine if I place one page at a time on the glass. If i try to place several pages in the feeder, I get the error ""Unable to communicate with the TWAIN device"

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  • 5 more comments 
  • nagromadnil Feb 13, 2008

    scanner is recognized, but it will not communicate

  • mayrac Jul 28, 2008

    Twain device on my xerox documate 510 is not communicating, papers will not feed, what's wrong?

  • Anonymous Sep 16, 2008

    brother printer

  • Anonymous Oct 03, 2008

    When I press scan it takes a few minutes to do anything. Then a error pops up in Paperport saying "Unable to communicate with printer."

  • Anonymous Oct 10, 2008

    Documate 510 - same issues as everyone else. Have done everything Xerox, Vissionair, and Microsoft has said to do. Nothing works, last issue is that it is the old MS USB Chipset drivers in the Toshiba cant be updated.

  • lweingarden Oct 12, 2008

    I had the same problem and the same communication "Cannot communicate with the Twain. Now the scanner is working and indicates that it is making multiple copies but when I go to the folder only the copy of the first document is stored. I have to go back and copy and store one document at a time by going to the folder and going back to the scanning facility. Help!

  • Anonymous Dec 14, 2008

    same problem!

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6 Suggested Answers

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Posted on Jan 02, 2017

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MUKHTAR
  • 2022 Answers

SOURCE: Yellow line showing on in scanned pages

if you can open the cover of the scanner just clean the glass and use any lubricant to apply on head rod to move smoother .

bye

Posted on Nov 16, 2007

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  • 208 Answers

SOURCE: error code E6

An E6 is an error with the scanner cover or its switch.

6 The scanner’s cover
is open.
Close the scanner cover and
make sure it attaches
completely.

Posted on Dec 07, 2007

  • 2072 Answers

SOURCE: error code 2019

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Posted on Jan 08, 2008

mohanchennai
  • 490 Answers

SOURCE: scanner inserts vertical line on some documents

Clean the glass with IsoPropyl Alcohol. Dont use any other solvent. A speck of dust stuck to the glass can give a continuous line in the output

S. Mohan

Posted on Mar 18, 2008

SOURCE: I get an error message 2019 and unable to connect to twain device

Make sure that your scanner cable is not tightened too much. I had this challenge and found that by simply loosening the cable connection, this error message dissappeared.

Posted on Aug 21, 2008

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1 Answer

There is no twain compliant device installed please install one and try again this is the error message was getting while scaning the page. please help me out..


First Install the Printer Driver.
if the Printer Unable o Scan & show the Error -- There is no TWAIN-compliant device installed. Please Install one & try.
Then U Follw this Tricks.It will solve Ur Problem 100 %.
Click on Add devicesClick on Start - search on scanner word -- click on View scanners & cameras -- Next - Selcet Manufacture Name & select the Printer Device Nname - next - Fiinish.

Aug 29, 2011 | HP Laserjet M2727nf Multifunction Printer

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Scans two pages and stops midway through the next page. This just started happening. I scan in bulk, archiving payables. I've tried restarting both my computer and the documate and problem still continues....


I've seen this issue happen when the wrong driver was being used. When you install the documate, it installs 2 drivers. The WIA driver (windows acquisition driver) and the TWAIN driver. Make sure that you are using the TWAIN driver.

Mar 04, 2011 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

I could not find the icon for the One Touch Visioneer scanning software for my Xerox Documate 510 so I uninstalled the software and re-installed and now I can't find anything. I am completely unable to...


  • Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
  • Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
  • Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
  • Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
  • Scanning with the WIA Interface [ Fine Tuning Your Scans ]
  • Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL

Jan 25, 2011 | Xerox DocuMate 510 Document Scanner

1 Answer

Why does my HP 1500 prints a test page every time I begin touse it???


HI
As soon as the printer prints the test page or alignment page place it on the scanner glass (Place the printed side down) before that Examine the scanner glass and white scan backing. Clean the scanner glass and scan backing if they are not clean. To clean the scanner glass and scan backing, use a soft cloth towel slightly dampened with clean water.
After That press scan on the printer button panel it will resolve your issue.
Try to double check it by turning it off and turning the printer back on after 2 minute's. If still the problem exists call HP Total Care 800 - 474 - 6836 if you are from US/Canada.
) Lift the lid of the product.
2) Place the top of alignment page face down in the right front corner of the glass.
3) Place the alignment page face down
4) Close the lid.
5) Press the Start Scan button.
6) The Power button light will blink during the alignment process.
7) After the Power button light stops blinking, alignment is complete.

Aug 04, 2010 | HP Office Equipment & Supplies

1 Answer

How do i use my scanner


If you have loaded the software for the printer/scanner.
Go to your HP director Icon and start this program.
you should see your Scanner / printer listed under Select device.

You can place a document/picture in the document feeder on top.
OR you can place the document / picture directly on the glass.
(Lift the hinged lid to reveal the scanner glass)
Don't worry the document feeder uses a different scan wand.
Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

You are not limited to just the HP director.
Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
Irfanview is a prime example. Image viewer that will let you "Acquire" and image from you scanner. Be sure to select the twain source.

Good luck!


Nov 10, 2009 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

Corrupted tiff files from scanner on sharp AC-1642CS


Clean the scanner glass if no change , format the computer and install the softwares again but firs you can test with another computer.

Mar 19, 2009 | Sharp AL-1642CS Copier

1 Answer

Unable to "communicate with TWAIN data source." ??


This may happen because of overload to memory. If all are ok and still this error comes up means, the twain driver takes more time to load. wait for some seconds and then click scan, it will go.

Try to clean the hard disk and defrag the drive.

Jun 02, 2017 | HP PSC 1315 All-In-One InkJet Printer

2 Answers

Initialization failed - Unable to acquire TWAIN-compliant device


Hello,

 

I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.

 

Well,  Printer  Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook.  You may receive some communication error messages if you are using a  "PORT REPLICATOR CABLE"( USB TO PARALLEL connector).  The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use  mentioned by Panasonic Manufacturer.

 

Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.

 

Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.

 

I hope that this will resolve the issue for you.

 

You can email me at thumuvikram@rediffmail.com if you need further assistance.

 

Bye.

Oct 17, 2007 | BafoTech BAFO BF-1284 Parallel Adapter

2 Answers

ADF not working for TWAIN APIs


I need a little more description. Does the ADF handles the first page, or no page at all? Keep in mind that Samsung designs its own scanning application (SmartThru). Also check that the connection (parallel or USB) is correctly configured on your app.

Dec 20, 2006 | Samsung SCX-5115 Fax Machines

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