Question about Tomtom GO 910

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Won't charge even though Green light is on and connects to computer. Just put a new battery in.

Hi, I have a tomtom 910 and I had problems with the unit charging properly. The green light comes when I connect it to the mount but It' won't charge. I thought it was a bad battery so I bought a new one and installed it but still having the same problem. Must be a crack in the board somewhere.

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  • alibenito May 11, 2010

    I did reset the tomtom910 when press the reset hole turns green but not turning on and remains off.

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Yes, possibly a cracked pc board if the unit was dropped. But check to make sure that the charging unit's connector is clean as well as the unit to be charged. I had a problem with my wireless phone and a PDA not charging because of dirty contacts. I got to the contacts using a long Q-tip moisten with Isopropyl alcohol and scrubbed them clean. I now do it about twice a year. No problems since then.
r_olivarez@juno.com

Posted on May 23, 2009

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You can purchase the battery at www.batteryship.com for about $17. To replace battery, you will need to purchase a star screwdriver bit #T6H made by GreatNeck or similar. On the back of the unit, there are two rubber strips. Peel each end of the strips backwards slowly and you will see the four star screws. Remove the screws and tap the unit gently of the case. Remove the 4 speaker screws. Remove the 4 circuit board screws. Lift the board up gently and you will see 2 screws holding down the clip to the battery. Remove the battery clip screws. At this point, there's a black plastic latch that can be removed. It's the latch that ejects the unit from the charger. With a screwdriver, gently move the battery towards the screen. The screen may pop out but don't worry about it. You can put it back later. Remove the battery by pulling up on the battery clip and a bit of your imagination. using a needle nose plier, remove the connector connecting the battery to the circuit board. The rest is a piece of cake. All the screws are the same size so don't worry about mixing them up. The above seems like a lot of wordings but it's really simple. Try it and you will understand. Good luck.

Posted on May 23, 2009

  • fvanderrest May 24, 2009

    You can purchase the battery at www.batteryship.com for about $17. To replace battery, you will need to purchase a star screwdriver bit #T6H made by GreatNeck or similar. On the back of the unit, there are two rubber strips. Peel each end of the strips backwards slowly and you will see the 4 star screws. Remove the screws and tap the unit gently out of the case. Remove the 4 speaker screws. Remove the 6 circuit board screws. Lift the board up gently and you will see 2 screws holding down the clip to the battery. Remove the battery clip screws. Remove the 2 screws holding down the black plastic clip on each side. At this point, there's a black plastic latch that can be removed. It's the latch that ejects the unit from the charger. With a thin small screwdriver, unhook the 2 small connectors from the circuit board. Remove the speaker. With a screwdriver, gently move the battery towards the screen. The screen will pop out. Remove the screen. Remove the hard drive. Remove the battery. All the screws are the same size so don't worry about mixing them up. The above seems like a lot of wordings but it's really very simple. Take your time and try to remember each sequence for re-assembly. Try it and you will understand. Good luck.

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1 Answer

TomTom GO 910 won't turn on.


Two possibilities:
- if someone has used the wrong charger, and connected it to a 12V supply, the mainboard may be damaged. In that case, you need a replacement.
- the battery may be discharged. Even if the green light is on, it doesn't necessarily charge up. Try pushing it hard onto the mount for a few minutes, then see if it will turn on.

Feb 08, 2010 | Tomtom GO 910

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Sounds like someone will sue their **** soon as class action .

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TomTom Go 910 comes on, then goes off


Sounds like a dying battery. There is not enough charge being maintained in the battery to complete the loading of the data. ChaNGE THE BATTERY

Jul 20, 2009 | Tomtom GO 910 GPS Receiver

4 Answers

Have TomTom 910 Having Problems Charging it.


The 910 satnav/mounting interface is dreadful- it is the cause of half the problems on this site! You can order the battery on the net. Google VF5 or Samsung ICR18650-24. To replace, strip off rubber strips. You need a mini star screwdriver, carefully pull unit out of cover gently levering at the side. Carefully observe plastic carry through which acts as button on the front and base clip underneath- this must be reinserted correctly. It is a vital part of the structure- observe it carefully! Remove upper small PCB and large PCB after removing 2 electrical connectors. Battery located under PCB. Dispense with rubber mounting. Reassemble carefully battery holder (loosely until you have placed previous plastic carry through). Tighten battery holder to hold plastic strip which must be located over mounting bracket, carefully reinsert both electrical connectors (different sizes), reattach large PCB then small one, then screw back in cover. It is likely you will then be stuck on initial screen with unit not booting correctly. You must then do software resets (opened paperclip inserted into invisible hole next to connecting strip at back). It is likely that you will have to connect to Tom Tom HOME to do this. I failed here as the darn unit will not connect to my computer.

An awful piece of equipment- I have gone Garmin!

Mar 18, 2009 | Tomtom GO 910 GPS Receiver

7 Answers

My Tomtom 910 is having charging issues.


Hi Evan,

The rubber bungs often come out but it doesnt usually effect the charging although the rubber bung is there to help reduce vibration when used with a mount in a car. I have had many 910's here in the past with the bungs missing but never had any problem with them latching into the mount. I would think your problem is either some other plastic part is worn or broken. However , if you feel that the problem is the bung then I would go with your instinct but you might have to find something else to fit in the hole as parts are not readly available for TomToms unless you buy a whole unit thats faulty to use as parts / spares. Im'e sure something could be made to fit possibly part of an eraser or similar rubber part. You might also be able to use a small rubber cable grommet or similar.
As far as I know , it isnt possible to get a virus on to the TomTom as such but it is possible to get corrupted data on the hard drive ( or SD card with other models ) especially if you download things such as voices etc. I have had TomToms here were owner has downloaded comic voices and the files have caused very strange things to happen with the TomTom. I even had one where a voice file was making it look like the screen was damaged , so , your'e correct in thinking that way. In your case though , I doubt if the dowloaded voices have effected the charging , its more likely the poorly fitting mount thats casuing your problems.
If you manage to get the green light on ( this only shows power is going to the TomTom , it does NOT confirm charging ) then leave it for a few hourse before attempting to turn the TomTom on as that will ensure a resonable amount of charge especially if you battery is very flat.

Hope this helps . ( please rate the above reply if you think its helpful in any way )

Good Luck

Sep 20, 2008 | Tomtom GO 910

1 Answer

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reset button located where the mount goes use paper clip to reset, then connect to computer and download updates

Aug 13, 2008 | Tomtom GO 910 GPS Receiver

2 Answers

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COMMON PROBLEM SO FAR WITH THESE. IF STILL UNDER WARRENTY CALL TOM TOM THEY WILL REPLACE THE BATTERY UNDER WARRENTY

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3 Answers

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Yes, you can.
I presume the charger has an USB connector.
5v and 2A are the correct figures for a Go910.

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