Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

1 Answer

My antivirus wont run and i cant install any other antivirus

I have a norton antivirus 2003. and one day it didnt run and the internet explorer keeps popping up. i tried to open norton but it did nothing. i downloades avira and avg but the installations fail all the time.

i tried hijack this and can one of you tell me what to fix???

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSdhcpsvchost.exe
C:Program FilesJavajre6injqs.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSexplorer.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSservices.exe
C:WINDOWSSystem32eader_s.exe
C:Documents and SettingsJaredeader_s.exe
C:Program FilesAdobeAcrobat 5.0DistillrAcroTray.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Documents and SettingsJaredApplication DataMozillaFirefoxProfilese2ie2syz.defaultextensionsattlefieldheroespatcher@ea.complatformWINNT_x86-msvcpluginsBFHUpdater.exe
C:Program FilesMozilla Firefox irefox.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet ExplorerIexplore.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://ph.yahoo.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:PROGRA~1Yahoo!CompanionInstallscpnyt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:Program FilesNorton AntiVirusNavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:PROGRA~1Yahoo!CompanionInstallscpnyt.dll (file missing)
O4 - HKLM..Run: [services] C:WINDOWSservices.exe
O4 - HKLM..Run: [reader_s] C:WINDOWSSystem32eader_s.exe
O4 - HKCU..Run: [reader_s] C:Documents and SettingsJaredeader_s.exe
O4 - HKUSS-1-5-18..Run: [CTFMON.EXE] C:WINDOWSSystem32CTFMON.EXE (User '?')
O4 - HKUSS-1-5-18..Run: [svc] c:program FilesThunMail estabd.exe (User '?')
O4 - HKUSS-1-5-18..Run: [reader_s] C:Documents and SettingsJaredeader_s.exe (User '?')
O4 - HKUS.DEFAULT..Run: [CTFMON.EXE] C:WINDOWSSystem32CTFMON.EXE (User 'Default user')
O4 - Startup: ChkDisk.dll
O4 - Startup: ChkDisk.lnk = ?
O4 - Global Startup: Acrobat Assistant.lnk = C:Program FilesAdobeAcrobat 5.0DistillrAcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:Program FilesMicrosoft OfficeOfficeOSA9.EXE
O8 - Extra context menu item: &Clean Traces - C:Program FilesDAPPrivacy Packagedapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:Program FilesDAPdapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:Program FilesDAPdapextie2.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:Program FilesYahoo!MessengerYahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:Program FilesYahoo!MessengerYahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O12 - Plugin for .spop: C:Program FilesInternet ExplorerPluginsNPDocBox.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:Program FilesAVGAVG8avgpp.dll (file missing)
O20 - AppInit_DLLs: c:progra~1ThunMail estabd.dll
O22 - SharedTaskScheduler: hasf8h3rfijfn98gf9iar - {A6C7B2A1-00F3-42BD-F434-00AABA2C8953} - C:WINDOWSsystem32g6sjfdy83hn.dll
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:WINDOWS
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccPwdSvc.exe
O23 - Service: Dhcp server (dhcpsrv) - Unknown owner - C:WINDOWSdhcpsvchost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6injqs.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:WINDOWSSystem32GameMon.des.exe (file missing)

--
End of file - 4854 bytes

Posted by on

  • jaregomonten May 23, 2009

    im sorry but the virus erased all the restore points and when i put it in safe mode it dosent start up and its f8 by the way.... thnks anyway

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  • 65 Answers

Have you tried to start the system in safe mode? F6 I think, then start in safe mode with network. then try to start your norton AV again and try to do a liveupdate, then scan your system and see if it works.. otherwise just uninstall norton, then reinstall it and run live update again and scan your system. My thought is that you have a serious virus on your sysstem.. best thing I can say is WHEN you get your antivirus to work again make a habit of scanning every file you download and from whatever site you dl from.. do NOT believe it when a window pops up and says you need to update your antivirus software.. ONLY use the liveupdate. Another POSSIBLE fix is to use the RESTORE option and try to restore to a point BEFORE you started noticing problems with your antivirus

Posted on May 23, 2009

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