Question about HP Officejet Pro L7590 All-in-One InkJet Printer

1 Answer

Software Installation Problem

This problem seems to be universal and significant only for HP L7500/7600/7700 All In One Printers. I just purchased a HP AIO Pro L7590 after having the same problem with the previously owned HP L7550 AIO.

I was sent a new HPL7590 in replacement for the L7550 because of software issues.

It seems regardless of what I do, with or without HP's assistance, I cannot remove all of the previous HP printer's files. When I download the new HP L7590 software, it does not load the software for the scanner. Everything works except the scanner. There is no way of being able to scan from the software.

HP will give you all the advice in the world and it still doesn't correct the problem. I have researched this product and it is indigenous only to the series I captioned above. Therefore, it is safe to say, it is not my computer or anything other than HP's ineptness. I would appreciate anything you can do.

Believe me, if we come up with a solution, I will broadcast it worldwide.
It will make a lot of HP Officejet L7500/7600/7700 owners very happy.

Posted by on

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    After you uninstall the software, go into My Computer and then into the c: drive, from there go into the Program Files folder.

    Find the HP folder and delete it. If it shows up in the recycle bin, empty the recycle bin. Reboot the computer and then try installing the software to your printer again and see what happens.





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Hi,
I understand your concern that you are unable to remove previous HP drivers installed on your computer. To resolve this download the HP software removal utility and run the utility.

Click here to download HP software removal utility.

NOTE: Select your OS and select HP software utility At bottom and click on download only. After dowloading run the utility for four times to remove the HP printer software completely from your computer.

After running the utility four times restart the computer and check whether HP Imaging folder is completely deleted or not which as located in C:/progra files/HP Imaging folder. If the folder is not there then the software is removed completely from your computer and continue to download the Full Feature software from the same link and install it.

Now try to scan from HP solution center. This should resolve the issue.

Posted on May 23, 2009

  • laxmankumar
    laxmankumar May 23, 2009

    Hi,

    I understand your concern that you are unable to remove previous HP drivers installed on your computer. To resolve this download the HP software removal utility and run the utility.



    Click here to download HP software removal utility.



    NOTE: Select your OS and select HP software utility At bottom and click on download only. After dowloading run the utility for four times to remove the HP printer software completely from your computer.



    After running the utility four times restart the computer and check whether HP Imaging folder is completely deleted or not which as located in C:/progra files/HP Imaging folder. If the folder is not there then the software is removed completely from your computer and continue to download the Full Feature software from the same link and install it.



    Now try to scan from HP solution center. This should resolve the issue.

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