Question about HP Photosmart 3310 Printer

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Hp Photosmart 3310 all-in-one Printer

My printer is out of warranty and HP is not letting me use it because it is out of warranty. I purchased it for my home computer from Best Buy and I took it back and told them that HP was not letting me use it and verified with a phone call to HP and gave it back after finding it worked but HP would not allow it. Best Buy had never heard of this and no one else has either. HP wants to charge me 50 or so dollars a month to use my own personal printer. What can be done ??? When I purchased this printer nothing said that after the warranty ran out I would be charged a monthly fee. The purchase of such a printer should be at the attention of all willing to purchase it.

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  • rm27 May 23, 2009

    I have contacted HP and they told me if I called them again they would charge me for the call on my printer. A man from corpoate Best Buy confirmed this for me. They will not say it in so many words but the answer he got from them was the same. I must buy my service . They put anything I tried to print in a printer que that was set up by HP administrator. I bought an epson because they will not let me use it so it is not my computer and Best Buy confirmed the printer was in good working condition.

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Hi,

There is no such thing I ever heard. They might be told service charges or extended service plans. contact hp again and clarify on it.

Posted on May 23, 2009

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