Question about Whirlpool Ultimate Care II LSQ9564J Top Load Washer

1 Answer

Whirlpool top loader will no longer spin.

The problem started with heavy loads, so I just kept on making my loads smaller untill we were down to the extra small, and now nothing. Sometimes if it would go through a cycle and not spin out I could give it a start by hand and then it would get going. As it got worse I had to include lifting the whole basket a bit all around and then giving it a manual start and it would finish the spin cycle. The washer doesn't have a problem with anything else, it's only 4 years old and works great otherwise.
I have eliminated the posibility of a worn out coupler, took it apart and it looks great, then I thought it could be the drive block so took it apart up to that point, but to my dissapointment the block looks just fine. Any ideas??? Yesterday I read somewhere that it could be a bad clutch or the transmission... if it aggitates great is that still a possibility?
What do I do next and do I go in from the top or the bottom eg: do I take off the outer tub and if so how to do that?
Help, I hate going to the laundromat!!!
I want my washing machine back! :(

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  • 10 more comments 
  • Kami Armstrong
    Kami Armstrong May 23, 2009

    Hi Vic,

    thanks.... this is great,

    is it hard to do? I think I read somewhere something about having to solder the clutch in... is this true ? cause if it is, I'm not sure I can do that:<

    any chance you could tell me the steps of how to do this or where to find the steps and the charts online, and will I need any special tools?

    thanks again!

  • Kami Armstrong
    Kami Armstrong May 23, 2009

    I there a way to make sure that it is not the transmission? I would hate to go to all the trouble of replacing it only to find out that it didn't work... and also ... since these are more expensive parts, do you think it is worth the trouble to replace them or should I just go for another second hand washer?

  • Kami Armstrong
    Kami Armstrong May 23, 2009

    OK.. the inner tub and the motor are out, I would love the step by step of how to remove the transmission and the basket drive, this is my first time taking the washer apart so am a bit nervous about damaging something by accident ( I had instructions and charts from online for how to get this far)...and I think the bigger problem is that I don't actually know which one is which ? there are two parts that I have seen that look like they could be the transmission, one next to the motor and one right under the outer tub, they both have a long shaft sticking out of them?

  • Kami Armstrong
    Kami Armstrong May 23, 2009

    I wasn't worried about you trying to sell me parts, just want to make sure I get the right one this time :) I've already spent $40 on getting things for the drive block, will have to return

  • Kami Armstrong
    Kami Armstrong May 23, 2009

    Yes! this is great!

  • Kami Armstrong
    Kami Armstrong May 23, 2009

    No prob. I get that too sometimes

  • Anonymous May 25, 2009

    What if the machine hits the spin cycle and it doesn't empty and doesn't spin....what would my problem be there?? Its not the pump...i know that for sure. Not sure where to go from here...please help!

  • Kami Armstrong
    Kami Armstrong May 26, 2009

    Hi Vic,

    I was finally able to get the bolts off the transmission, they were so tight I couldn't move them, had to borrow some tools, took a while because of the long weekend :).

    Soooo: I looked over the basket drive and am wondering if there is a way to see if there's somethng wrong with it, the clutch housing has a lot of metal "dust/particles" very fine gathered by the holes at the bottom, and has some rust on that metal part inside it,

  • Kami Armstrong
    Kami Armstrong May 26, 2009

    continued from last one:

    I put the basket drive on the transmission (outside from the washer) and turned the shaft, I still had one side of the coupling attached to the transmission, so when I would turn it counter clockwise, the coupling would turn, but when I would turn it clockwise which is the direction of the spin cycle, the coupling would not spin at all... does this still confirm what you originally thought ...or any new thoughts?

    thanks for your help, and your patience.... can't wait to get this thing fixed!

  • Kami Armstrong
    Kami Armstrong May 26, 2009

    Hi, I turned the basket drive, I also did it backwords by turning the coupling....but guess what I have new info... the clutch: the round part inside the casing with the spring, well guess what? I can turn it and push it up and down inside the casing, now that shouldn't be like that should it? I called a parts store and the guy said that he couldn't even budge that part in a new one, what do you think? could that be the cause?

  • Kami Armstrong
    Kami Armstrong May 27, 2009

    I'm so sorry, my bad, I had seen that ring before when I looked up the part but had no idea what it was or where it went. Sorry again!

    OK ... I am ready, no more annoying questions, how do I do this thing? do I need any grease?.. :)

    Thanks for all your help,I really appreciate it!

  • Kami Armstrong
    Kami Armstrong May 28, 2009

    Vic, am I supposed to have to squeeze the break spring just to be able to get it back into it's casing?



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  • 1,136 Answers

Hi, You will need a spin basket drive.
It is the clutch/brake assembly that sits on top of the transmission. It is common with these newer machines I am afraid. It is part # 285792. I hope this helps.
If I can assist you further please let me know. If you need a place to order this part, please give my web sight a chance @


Posted on May 23, 2009

  • 6 more comments 
  • Victor
    Victor May 23, 2009

    Since you have already taken the agitator off and have gotten to the coupler, this is similar. Did you remove the spanner nut on top the inner tub? There is a wrench for the spanner nut if you need one part# TB123A. I also have this on my site
    The inner tub needs to be removed.
    Then, rest the washer against the wall leaning as far as possible. Remove the motor, transmission, and the basket drive will come out. You might have to turn the basket drive while pulling down on it.
    No you do not have to solder anything. It all comes with instructions. Dose this help? I can go into more detail but, I think that because you have been as far as the coupler, yyou can understand this.
    Let me know if you need more info.

  • Victor
    Victor May 23, 2009

    How old is this one. The most common problem with these are the couplers.
    If it is under 5 years old, the transmission might be under warranty.
    I can not give you any test to see if it is transmission, sorry.
    I wouldn't purchase a used machine because you just don't know what it is you are getting. That's just my opinion of course. I say basket drive only 'cause of you discription of the problem. If it was transmission, they usually go out at once, plus it does agitate.
    I am not trying to sell you parts, I just want to help.
    If you can tilt the machine back enough to lay under it while it is in spin, you can try and watch the brake on the transmission and see if it is spinning. It would not spin if the transmission is bad

    Just few ideas

  • Victor
    Victor May 23, 2009

    No problem. Take the drive block off the bigger shaft (that is the basket drive)The transmission is what the motor is attached to with the coupler. To remove the transmission, remove the three bolts that hold it up and then it should drop down. Now you can see the basket drive. It has a white arm sticking down from it. Turn it while pulling down on it.
    Is this helping?

  • Victor
    Victor May 23, 2009

    ok. Let me know if you get a basket drive so I can explain the istall a little more. Just takes little to push it back into the cluth housing.
    While you have the basket drive out, it helps to clean the clutch housing that the basket drive fits in with some rubbing alcohall.
    Can repair appliances, just can't spell

  • Victor
    Victor May 26, 2009

    Hi, I still think it is the basket drive. The shaving are most likely from the brake/clutch pads.
    If you turn the coupling one direction, the transmission shaft should go back and forth. And then try and turn it the other direction to see if the basket drive tries to turn.
    I have never tried to spin basket drive to see how coupler reacts, sorry. did you turn the transmission shaft or basket drive?

  • Victor
    Victor May 26, 2009

    Yes and that parts comes with the basket drive. It is a kit.

  • Victor
    Victor May 27, 2009

    No grease. Just get a basket drive and it should come with directions. Just make sure that when you remove that little sprind=g on the brake shoe, you keep the end caps. The new basket drive kit does not come with those.

    When you are pushing the new basket drive up into the tub shaft, hold on to the white lever and turn it clockwise, That will release the clutch enough to let it slide into place. Note: It is easiest to put the basket drive in and then put the transmission in (NOT the two of them together)

    Make sure when you push the transmission in that the brake spring is not lined up with the white lever on the basket drive.

    Crossing finger for you

  • Victor
    Victor May 28, 2009

    Yes and make sure you use the same color spring



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