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Hp 640 cant send or receive fax(NO ANSWER FROM REMOTE FAX

I purchased a 640 hp fax machine 3weeks ago. it can never either send or recieve fax.i spent about 1 hour with hp technical assistance.Nothing was done.I still have the same message when i try to fax something.. NO ANSWER FROM THE REMOTE FAX. please help me

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  • 2,004 Answers

Since the fax machine is about 4 weeks old, why not give it back to HP? Warranty still covers it.

Posted on May 22, 2009

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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
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  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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