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Printer and copier work fine- scanner says USB not connected.

Printer and copies work fine. Scanner says USB not connected. Help

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HI,

Please get back to me with the following details to assist you further.

  1. What is the printer model?
  2. What is the OS you are using?
  3. Have you installed full feature software?

Posted on May 23, 2009

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The scanner has quit working. Error message says printer cannot connect. Printing works find from computer. Copying too.


Switch off the scanner and disconnect the usb cable then restart your computer.

When the computer has booted up, reconnect the scanner usb. Try the scanner.

If the problem persists try re-downloading and installing the scanner software

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My HP C5280 scanner is not picking up my computer. USB is connected and printing works fine, but the scanner isn't recognizing my cpu.


firstly check whether the copy is working or not if not follow the document
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01152441&cc=us&lc=en&dlc=en&product=3204464
if it does make a copy
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My printer works fine using the "print" button on screen and the "copy" button on the computer. When I select the "scan" button on the printer it tells me the USB cable is not connected.


Check the owner's manual if the scanner requires USB 2.0 to operate correctly. If it does your USB cable needs to be 2.0 specification instead of the original 1.1 specification. That would go for the computer as well.

If the above comments don't apply uninstall the software for both the printer and scanner; restart the computer; re-install all the software; restart the computer... and it should work unless the scanner part of the printer has a problem.

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1 Answer

Printer and copier work fine- scanner says USB not connected.


I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.

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Scanner & Copier doesn't work


If you get this error when trying to scan from the computer try starting the scan directly from the device and see if that works. If not, unplug and replug the USB cable(assuing you are connected to the computer via USB cable) and install the driver, if you get any plug and play prompts. Let me know if this doesn't work.

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All-in-one printer/scanner not working


did you installed software from the cd that came with it?

windows installe it as a scanner that you can use from Control Panel->scanner and cameras following the wizard...

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Try an get a USB 2.0 printer cable. Some of the Canon scanners will not communicate quick enough without one.

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I read somewhere that the printer/scanner must be plugged directly into the computer in order to scan.  I tried it, and it works.  Printing can be done wirelessly, but apparently not scanning!

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i have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
2. click hardware and sounds
3. then hit devices and printers
4. then click on the Canon Inkjet MX310 seriers
5. then you will see scanner management click on scan Photos or docs
6.then place the photo or doc under the scanner and hit scan!

That is all the steps you will need.
17 years old computer tech.

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Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.

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