Question about HP Officejet Pro L7580 All-In-One InkJet Printer

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Unable to Scan documents

When I attempt to scan documents I get an error message that says There is no computer connection. I am able to print from my workstation and all other computer functionality seems fine.

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If the software is installed correctly it should scan from the scanner, otherwise i would suggest using the scan button on the software screen. Make sure all your drivers are up to date!

Posted on May 22, 2009

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Posted on Jan 02, 2017

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Cannot Scan Document into my computer after doing the following: click scan; click download to computer; clicked OK; receive message Downloading Application; then receive message cannot retrieve...


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.


If that doesn't help, try the steps below:

1. Disconnect the printer from your computer.

2. Rebrick (pull out power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds).

2. On your computer, go to Control Panel > Printers and Faxes.

3. Delete the Lexmark print object.

4. Reboot your pc.

5. When your pc turns on, reconnect the printer.

6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print/scan again.

Aug 24, 2011 | Lexmark X4690 Wireless InkJet Printer

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I have a canon MG5220 printer and unable to scan properly the messages I receive are saying Scanner turned off, disconnected from LAN, code 2,145,50. Printing pictures and all other printing jobs work...


Regarding the Cannon scanner error 2145,50. I note you have tried to fix this, but failed. The actual problem is that the scanner will not communicate with the computer correctly if it is connected through a USB hub. A direct connection to the computer cures it.
I know, I had that problem. I am a retired elctronics design engineer.

Mar 07, 2011 | Canon Pixma MG5220 InkJet Printer

1 Answer

When attempting to scan document or copy a document on Photosmart all in one seriers I receive an error message "Scanner failure unable to scan or copy"


try to remove and re install driver, and look into device manager if scanner detected. if not restart you pc and when found new hardware popup browse driver manually.

Apr 10, 2010 | HP Photosmart 3310 Printer

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Epson V100 Document Mat error


Please check if the option cable connected on the back of the scanner is seated properly.
If you are using epson scan to scan from your computer, try to scan using either professional or home mode and choose the correct settings.

May 03, 2009 | Office Equipment & Supplies

1 Answer

Unable to print or scan - copy only


that is a networking problem the fact the you can copy eliminates the possibility that there is something wrong with the printer / copier

Mar 25, 2009 | HP Office Equipment & Supplies

2 Answers

Unable to send scanned document


What error code are you getting? Try to scan again and let it fail. Press system monitor, scan, log. Look for jobs with Result of NG. Highlight one and press details. At the top, look for Result: NG (####). It will display an error number there. What is that error number?

751 cannot connect to server
7xx cannot connect ...
8xx could connect, but error...
801 bad user/pw or firewall
802 user/permissions
899 unknown if successful, may be normal

Check additional functions, system settings, network settings, email/ifax settings. Check SMTP server IP and authentication / encryption.

Ignore POP or recieve options as they are for IFAX.

Nov 18, 2008 | Canon (6981A002AA) for imagerunner 2200,...

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