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Jesen touch screen player new will not play cds or dvds , it will scan the disk and in a moment will promptly eject the disk . is this a factory recall?

LOOKING FOR THE ADDRESS FOR THE JENSEN FACTORY CD CAR PLAYER REPAIR FACILITY,DVD PLAYER TOUCH SCREEN WILL NOT PLAY CDS. IT WILL SCAN THE CD AT FIRST THEN IT WILL JUST EJECT THE DVD WITH NO ERROR MESSAGE. WHAT SHOULD I DO? the radio is less than 6months old under warranty.

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My first question is: Has it ever played CDs? If not, it try using factor CD's and NOT Burnt ones.
I also recommend taking the cover off the player and use rubbing alcohol and a cotton swab and clean the glass laser eye. They tend not to read when they are dusting.

If the player is going to work, it will after the suggestions I just made. Otherwise the laser or laser motor may be faulty.

Posted on May 22, 2009

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