Question about Heating & Cooling
I have a Rinnai 560PTR Heater that I had converted to Propane Gas from Natural Gas by a Licensed Plumber. He left my us the Natural Gas convertor so if we moved back to our old area we could get it converted back to Natural Gas. My husband downloaded a detailed manual on how to convert this Heater back to Natural Gas and did this but it is now showing with:
Error Code 11 or 12
Which is not be able to Ingite the heater we have checked everything but can not get this to Ingite it clicks for about 15 seconds but then either shows Error Code 11 or 12.
Can anyone help us with this problem please.
It would be just wonderful if you could....
I think you will find the thermocouple or thermostat has gone this allows the gas valve to open and is a saftey device to stop the escape of dangerous fumes .. it looks like a long piece of thin copper wire approx 4mm thick and it extends from the main valve into the pilot light flame .. When the ignition is pushed and you hold your finger on it for a while this tells the the valve that the pilot light is lit .. conduction of heat along this pipe then opperates the diaphram in the valve allowing the gas to the burners the pilot light then ignites them .. if the pilot light goes out the unit will nort run ..
My advice to you is that even though you may be conversant with the heater .. they do tend to have all manner of faults occur when left in storage or if shipped ( jostling and bumping ) is to get a trained gas engineer to check it out it may cost a bit .. but a gas escape and the following reprocussions are far more exspensive and costly .. Also You may not be aware that if you do have an incident your house ,insurance may be null and void if no service documents can be raised for the correct servicing of a fixed or mobile gas Convector .. I hope this helps Regards Vortash
Posted on May 22, 2009
Error 12 is generally a bad earth, dirty (carbon, rust etc) flame rod, or not enough gas.
Error 11 means failed to ignite, normally no gas, or not eough gas, or wrong type of gas.
Posted on Jul 16, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 14, 2015 | Rinnai RL94i Tankless Water Heater
Jan 28, 2013 | Rinnai R94LSi Tankless Water Heater...
Jan 11, 2013 | Desa International GWN10 Heater
Aug 01, 2012 | Rinnai Vent Free Gas Heater/: 6,000 BTU...
May 04, 2012 | Rinnai Heating & Cooling
Feb 24, 2012 | Rinnai Heating & Cooling
Mar 10, 2011 | Heating & Cooling
Jun 10, 2009 | Rinnai Vent Free Gas Heater/
Apr 23, 2009 | Kitchen Ranges
Nov 23, 2008 | Rinnai Unvented Gas Zone Heater. 99% fuel...
656 people viewed this question
Usually answered in minutes!