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Scanner malfunction on an all on one J4550 printer

Scanner has been a problem since day one. 2nd request for help. Scanner not only not working, it prevents a simple printing request.

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  • computerscot May 11, 2010

    What Operating System are you using?

    I bought an HP All-in-one for my grandmother who was running Win2K. Even though the box, cd and HP said the scanner was compatible with Win2K, 6 hours of chat from HP's service department and eventually they decided that the scanner was not compatible with Win2K. I personally think they cop-ed out and couldn't resolve it so they took the easy way out.



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The HP J4550 haven't had a update since 4.08. if you are using W2k Pro, yes, the printer and scaner will work with XP driver. if you have STD 2K OS then the software will not work.

you can try to install XP driver and software suite, there is no garrenty it will work, but, it doesn't hurt to try, it is not work anyway.

Posted on May 22, 2009

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I clutching at straws here but when i first used my scanner i had to turn a little plastic lug on the underside of the scanner itself to unlock the internal carrage ,This is locked from the factory so its dosent become disloged from its frame during transporting ?

Posted on May 22, 2009


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Help with scan please

EACH SCANNER IS DIFFERENT. so there is no practical way to help you. Maybe yo should get this documentastion:

How to Use Scanner

Scanners For Dummies 2nd Edition How to Use Computer Scanner Scanning an Image with Scanner

How to Scan Documents

You should do a Google search for Youtube to use your brand of scanner

Oct 01, 2015 | Office Equipment & Supplies

1 Answer

HP Officejet J4550 All In One Reset Button

Hp printer/scanner J4550
1 day my parents did not power off my printer, they simply unplugged it so they can plug it into another room that had a phone jack so that they could fax something to the bank. ( too lazy to get a extra phone cable or just drive to the bank.. ) well anyways , they moved it, and plugged the power cable in.. as soon as they hit the power button, it went... CLICK CLICK CLICK CLICK CLICK... for about 1 minute.
it would let them auto print a blank sheet of paper.
but it would not let them access the fax or scan options.
the printer said read the manual ect...
its an old printer.. no manual...
But.. what i noticed is that.. this click noise was not really printer related. what it was ... was actually the scanner !
If you open the scanner door ( the top part of the printer)
you will notice that on the right side.. when you hear the clicking
its actually the scanners light wheel machine bounceing back n forth on the right side. about 1 minute after you open the door, then the light turns off and the scanner lazer wheel thing moves to the left. I noticed that on the right side.. there was some white plastic dust... you will notice how there is a line going across that kind of looks like a coat zipper with the plastic tringle's / line .
well 1 of the triangle's broke... so its like a broken coat zipper.. and the printer can't get the scanner lazer thing to the right side of the printer, so it kind of gets stuck... so basically... you need a new printer :( or if you are a plastic specialist.. or can find some type of plastic replacement, you would be able to melt some plastic or glue something idk..
well anyways, i just wanted to share my store.
the clicking on my printer came from the scanner lazer light not being able to reach the right side of the printer box b/c of a missing tringle plastic thing on a plastic line.

like i said, you could try to re-melt some plastic their, but it wouldn't last all that long... metal would work, just has to stay in the shape of the other small triangles.
( best option is to just buy a new printer )
you can get them for like 40 to 50 $ at wal-mart and they normally even come with ink...

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I have a minolta 4050 that is showing a 601 error code

SC 601 = SCP board PWB J malfunction or scanner motor malfunction.Scanner motor located in rear parts right side and the PWB J panel in the right side of copier.Try open and closed the front door,push the trouble reset switch,if the error code persisit change the scanner motor or PWBJ.Move the scanner manually,turn ON the power switch,if the scanner exposure lamp move,working the scanner motor is OK.Check the scanner home position sensor.

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1 Answer

Hp J4550 all-in-one won't scan

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

Nov 12, 2009 | HP Officejet 5610 All-In-One InkJet...

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I have Hp office jet J4550 all in one the printer and scanner not functioning

If you are using Windows Vista to be able to use the scanner you have to go to start menu on desktop and go into the accessories then go to paint and you can scan from there, it is the default of Vista.

Nov 06, 2008 | Office Equipment & Supplies

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Scanner on lexmark 2250 is not working

maybe your scanner have a major trouble or factory defect...i suggest to bring that to the center for repair i think theirs one component has malfunction.

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The Scan Dual IV will not initialize on startup although the door is closed.

 Hi I'm GusGusGus, I just posted a solution that might help. It's under the post about "2nd request for help on the scan dual 4", Hope it helps. Good Luck!

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