Question about Dell 3100cn Laser Printer

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Tray Error, Invalid Config

I'm getting a Tray Error, Invalid Config message when the 3100 comes on, and I can't do anything else with it.  Looking on the web interface, it looks like the problem might be with the Center Output Tray, because even though its status is OK, it's highlighted red. 

Another comment in here said to unplug while the printer is on... that didn't work for me.  Any suggestions?

Thanks.

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  • 132 Answers

You can restore the original factory default menu settings by initializing NVRAM. Try this and see what happens. from there I would need an exact message off the printer to help further.
Turn off the printer.
Turn on the printer while holding down Tray Error, Invalid Config - u_botton.gif and d_botton.gif .
The Customer Mode menu appears.
Press Menu.
Press d_bottonb.gif until Configure aTray Error, Invalid Config - r_bottona.gifhen press or arrowbutton_sa.gif .
Press d_bottonb.gif until MaintenanTray Error, Invalid Config - arrowbutton_sa.gif and then press or .Press d_bottonb.gif until Init NVRAM appears, and then press or arrowbutton_sa.gif .
The Init NVRAM Are you sure? message appears on the operator panel. Press arrowbutton_sa.gif .
Turn off the printer, and then on again.

Posted on Oct 19, 2007

  • Sandy Chamberlain
    Sandy Chamberlain Oct 19, 2007

    Turn off the printer.
    Turn on the printer while holding down up
    and down buttons
    .
    The Customer Mode menu appears.
    Press Menu.
    Press down
    until Configure appears, and then press select .
    Press down
    until Maintenance appears, and then press select 
    .Press down
    until Init NVRAM appears, and then press select 
    .
    The Init NVRAM Are you sure? message appears on the operator panel. Press select
    .
    Turn off the printer, and then on again.

  • brad tassainer May 17, 2013

    start to do this then can't get passed customer mode when i press menue then press down nothing happens

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