Question about Office Equipment & Supplies
When I try to print it makes the loudest most awful sound. I shut it down and then when it comes back up and tried to print it says carriage jam. it is new
Allow me to be the bearer of bad news. From what you describe, it sure sounds like you will have to talk to HP again and get another replacement. The only things that normally jam a carriage (that I have seen in my twenty some-odd years of doing this) is the shipping foam that holds the cartridge together, but that is as visible as a brick inside an egg, you can't miss it. Or a paper jam. However, if you have already checked it out and nothing seems out of place, then I would call HP before they tell you "oh... your warranty expired yesterday..." or something like that.
I do have to say one thing though. I had a client with a printer that kept complaining about a paper jam and nothing was visible; however, when I took it apart I found that several (and I'm only talking about three or four) paper shreddings were inside the printing area. Turns out that the paper shredder that was right next to the printer, when she emptied it out from time to time, a paper shedding or two would fly about and some landed inside the printer causing the paper jam. The term JAM in this case was over stated really because it was only two pieces of paper that happened to land on the sensor that indicates a paper jam.
Sorry, I am digressing. I would seriously consider going back to HP, especially since it looks like you might be able to get another one.
Posted on May 22, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 23, 2014 | 2000 Ford Taurus
Nov 22, 2013 | Computers & Internet
Oct 07, 2012 | Washing Machines
Nov 28, 2010 | Samsung HLN617W 61" Rear Projection HDTV
Apr 29, 2010 | Office Equipment & Supplies
Jul 21, 2009 | Dryers
Nov 03, 2008 | Mitsubishi Galant Cars & Trucks
489 people viewed this question
Usually answered in minutes!