Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

1 Answer

Dyson cleaner keeps cutting out, no blockage found, filter clean.

My dyson upright animal runs ok for 10min or so then cuts out. I have checked for blockages in all the places suggested in the manual and washed the motor filter but it still does the same. Any ideas?

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  • kenneth john morris May 29, 2009

    Dear Rustysheriff, I found your advice useful but need some help to locate the thermocouple. My Dyson is purple and grey plastic and I cannot see any white plastic housing. Please could tou advise me as to what covers I need to remove to find it? thanks

    kjohnmorris

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  • Master
  • 344 Answers

1. Check the on/off button these can also be troublesome and if you've stood on the cable once or twice you could have a break in the wire and it's shorting, check by turning on and wiggle cable around where it enters machine.
2. Faulty thermocouple, it is held in a white plastic housing screwed with one T15 torx screw to the motor housing. You could replace it but I just shorted mine with some wire and it hasn't failed since and more importantly not caught fire yet!

Posted on May 28, 2009

  • Tony Groves
    Tony Groves May 29, 2009

    You need to remove the motor cover at the bottom, turn vacuum upside down and remove 4 torx screws then lift the cover away to reveal the motor, thermocouple is attached to the motor.

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Dyson animal shuts off when it's upright


Hi there,

I'm sorry to hear you're having difficulties with your DC25. If the machine doesn't seem to be picking up as well as usual and shuts off during use, this suggests a blockage is causing it to overheat. The filters may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1148&product=DC25-ANIMAL

In normal use, the filters should be washed at least once every 3 months, as shown in the video embedded below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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http://www.dyson.com


Jan 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

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Dyson DC15 Animal will not run in upright position, only when reclined. Power also does not seem to be all there. Any suggestions?


Hi Ian,

I'm sorry to hear you're having difficulties with your DC15. If the cleaner doesn't seem to be picking up as well as usual, it's likely to be due to a blockage in the machine, or because the filter needs a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=815&product=DC15-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve your concern about the cleaner's performance - however, if the machine continues to shut off when stood in the upright position, it's probably best if you get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

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Nov 13, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

I have a dc14 that cuts out after five mins even if just stood still i have no blockages it will switch back on after 30 mins any ideas


Hi there,

I'm sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filter needs a wash. Although I note you've already checked for blockages, I'd recommend following the steps shown in our online guide linked below, just to make sure you haven't missed anything:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL


The correct way to wash the filter is shown in the guide linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

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Sep 12, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

No power. The motor does not turn on


Most Dyson cleaners have a thermal cut-out to protect the motor from overheating in the event of a restriction to the airflow. So, if anything causes it to overheat, it will switch off. If this happens, leave the cleaner switched off for at least two hours, as it will not start again until it has cooled down.

The most common cause of a cut-out is that the cleaner has a blockage or the filter needs washing. A high room temperature may also trigger it. Before you continue vacuuming, ensure the filter is clean and there are no blockages. You can download the user guide at www.dyson.co.uk/support/. Just click on 'Get Expert Help' then 'Using my Dyson product' then 'User Guide'.

If this does not solve the issue you may have a bad switch or motor.

Aug 20, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Hi My hoover keeps cutting out and then wont switch back on, I have just left it for over a month and it has started working again only to do the same, I have taken it apart and cleaned it as much as i...


Hi there,

Sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filters need a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL


The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water at least once every 3-6 months. Always ensure it's totally dry before replacing it.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL


Hopefully this should resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 16, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Vacuum will run for 5 minutes and shut off,


Your Dyson is designed to cut out if it becomes overheated, and it then takes about half an hour to cool down properly. If you don't resolve the problem, it will soon cutout again. Clogeed filters or other blockages are the usual cause of cutting out, but there are others, for example, incorrectly fitting valves, or broken belt. You need to do more cleaning. Follow the step by step instructions for your model, which can be found here.
http://www.dyson.co.uk/support/help.asp?article=51&product=DC07-ANIMAL
You will be following a path for solving cutting out when you are using the machine, and I would be surprised if you can't fix yours.

Jul 10, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

We have lost suction with our Dyson Animal. We have washed the filter. Any other ideas? Thank you Philip Barber


Have you checked both filters? Checked the internal hose for blockages.

If you visit http://www.sparesaver.com/help-and-support/dyson-section/dyson-technical-advice-450/ they have alot of info on repairing dyson cleaners AND they sell the parts, cheapest ive seen online.

Hope that helps

Jun 28, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My dyson hoover keeps cutting out and smells of burning i cant see any obvious blockages does this mean the motor has gone


Hi, It definitely sounds like the motor is toasted.

If you visit http://www.sparesaver.com/help-and-support/dyson-section/dyson-technical-advice-450/ they have alot of info on repairing dyson cleaners AND they sell the parts, cheapest ive seen online.

Hope that helps

Jun 10, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

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