Question about Dyson DC28 Animal Bagless Upright Vacuum

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Dc28 is stuck in the upright position

Dc28 will not recline stuck in upright position

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 83 Answers

SOURCE: My Dyson DC07 will not stand upright. It just lays

- Stand behind the vacuum cleaner and look at the right-hand side wheel
- Remove the AI PIPE (it has two purple buttons that you push together to lift it up and out - it looks like a Tuba)
- Lay the handle down and look for a black button that will be exposed in front of the square hole
- Stick your index finger and middle finger into the vacant AI Pipe Hole (the square hole)
- Reach over with your thumb and press the black button in front of the square hole
- Whilst pushing the black button, lift your index finger and your middle finger and move the gray plastic piece up (lift the square hole basically)
- Remove your fingers from the square hole
- Lift the handle and stand your machine back upright again
- Place the AI Pipe back into the square hole

Posted on Jul 30, 2009

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  • 83 Answers

SOURCE: handle wont go to upright position

The red pedal has slipped out of position. On both ends of the red pedal you'll see metal rods (the axel of the pedal). On one side you'll see the metal rod sits into a long groove, on the other side you'll see the metal rod sits into a round hole. They both have to be in the long grooves so you have to reposition the rod that's into the round hole by pulling it out and sliding it back into the long groove above the round hole. You'll now be able to bring the handle up and lock the machine back into the upright position.

Posted on Jul 30, 2009

  • 231 Answers

SOURCE: The suction only works when upright, when in the

you probably have suction just no aggitation. those units use a clutch assy with two belts unfortunately when the belts fail you have to replace the whole assy just like everything else on the dysons. check your brushroll for rotation and for hair wrapped around it. if the brushroll doesnt spin easily it will cause your belts to fail

Posted on Jan 03, 2010

Testimonial: "The unit is now working. Many thanks"

  • 101 Answers

SOURCE: Dyson DC14 Animal Vacuum - Loses suction in the

Check the brush bar is turned on, read this article: DC14 clutch and brushbar
Then check the small hose underneath for blockages.

Posted on Feb 14, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal

    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

    You may find a blockage is jamming the valve - you can check for this using our online Support guide:

    http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Posted on Dec 06, 2012

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    1 Answer

    Why won't my Dyson DC28 animal handle won't tilt down to vacuum


    Hi Robert, it's Jack at Dyson.

    If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve.

    Our Support guide should help you check for this: http://www.dyson.com/support/dc28/dc28-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-check-ubend-cover-dc28/check-ubend-cover-dc28

    If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

    Jan 17, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

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    Dyson dc28 dirt channel will not stay together when reclining handle


    There is likely an issue with your changeover valve which switches the airflow from floor to handle. Inspect closely to see if you can see what is not working properly.

    Sep 04, 2017 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    Why won't my dyson Dc28 handle tilt down to vaccum


    Hi Robert, it's Jack at Dyson.

    If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil is jamming the changeover valve.

    Our Support guide should help you check for this:http://www.dyson.com/support/dc28/dc28-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-check-ubend-cover-dc28/check-ubend-cover-dc28

    If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

    Jan 10, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

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    Dc28 will not go into recline position


    There has probably been something sucked into the vacuum that is stuck in the valve that switches the airflow from the floor to the wand.

    Jan 04, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    Dyson DC28 problems


    Do you mean it reclines when it should be staying in the upright position?

    Oct 24, 2013 | Vacuums

    1 Answer

    I can't get the animal dc28 to lower from upright position... Tried forcing it but it won't budge!!! This happened once before but it released at that time...????? Very frustrating!!


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

    http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 04, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    DC28 handle will not release from the upright position


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

    http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 02, 2011 | Vacuums

    1 Answer

    The handle will not release to lower the handle it is stuck in the upright position dc 28 animal model


    Hi there,

    Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to assist you further.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    The upright part on my DC28 animal vacuum seems to be locked. I cannot pull it down as usual. Please help. Thank you!


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions, as a blockage here could jam the valve carriage, making the cleaner difficult to recline. For guidance on doing this, please see the link to our Support page below:

    http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed.

    If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    May 08, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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