Question about Dyson DC28 Animal Bagless Upright Vacuum

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Dc28 will not go into recline position - Dyson DC28 Animal Bagless Upright Vacuum

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There has probably been something sucked into the vacuum that is stuck in the valve that switches the airflow from the floor to the wand.

Posted on Jan 05, 2014

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Posted on Jan 02, 2017

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1 Answer

Dyson dc28 animal


Hi there, it's Jack at Dyson.

If your DC28 won't recline into the normal vacuuming position, it's possible that an object such as a pen has been accidentally vacuumed up, and is jamming the changeover valve. To check for this, please unplug the vacuum and lie it on its side, then open the airway inspection port and remove any objects or debris:

bfc005cc-3cbf-4c3e-bb23-c6b439f62764.jpg

This should resolve the issue, but if you would like some further help from our experts after giving this a try, please call us on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

Aug 29, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Why won't my Dyson DC28 animal handle won't tilt down to vacuum


Hi Robert, it's Jack at Dyson.

If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve.

Our Support guide should help you check for this: http://www.dyson.com/support/dc28/dc28-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-check-ubend-cover-dc28/check-ubend-cover-dc28

If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

Jan 17, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson dc28 dirt channel will not stay together when reclining handle


There is likely an issue with your changeover valve which switches the airflow from floor to handle. Inspect closely to see if you can see what is not working properly.

Sep 04, 2017 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Why won't my dyson Dc28 handle tilt down to vaccum


Hi Robert, it's Jack at Dyson.

If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil is jamming the changeover valve.

Our Support guide should help you check for this:http://www.dyson.com/support/dc28/dc28-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-check-ubend-cover-dc28/check-ubend-cover-dc28

If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

Jan 10, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson DC28 problems


Do you mean it reclines when it should be staying in the upright position?

Oct 24, 2013 | Vacuums

1 Answer

I can't get the animal dc28 to lower from upright position... Tried forcing it but it won't budge!!! This happened once before but it released at that time...????? Very frustrating!!


Hi there,

I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Sep 04, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

DC28 handle will not release from the upright position


Hi there,

I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Sep 02, 2011 | Vacuums

1 Answer

The handle will not release to lower the handle it is stuck in the upright position dc 28 animal model


Hi there,

Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to assist you further.

Kind regards,

Jack
Dyson Customer Service

Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

The upright part on my DC28 animal vacuum seems to be locked. I cannot pull it down as usual. Please help. Thank you!


Hi there,

I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions, as a blockage here could jam the valve carriage, making the cleaner difficult to recline. For guidance on doing this, please see the link to our Support page below:

http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed.

If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

May 08, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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