Question about HP PSC 750 All-In-One InkJet Printer

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Scanner failure everytime we try to copy something "scanner failure" reads

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I've had this problem for some time

try this it worked for me .

http://www.fixya.com/support/t275615-scanner_failureturn_power_off_again

then go to solution #7

Posted on Jun 12, 2009

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Hi,

The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with
the scanner hardware. Perform the following steps to resolve the error:

1. Verify that the scanner bulb is lit. If the scanner bulb will not
light up, the all-in-one will require to be serviced.
2. Perform a Power Cycle on the all-in-one as listed below:

a. Verify that the unit is switched on.
b. Remove the power cable from the back of the machine.
c. Wait for 20 seconds.
d. Reinsert the power cable in the backside of the unit.

3. If the error continues to persist, remove the power cord from any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product.
4. Cold ambient room temperatures may also cause this error. Move the all-in-one to a warmer room and see if the error reoccurs.

Posted on May 23, 2009

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Posted on Jan 02, 2017

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1 Answer

My hp printer 6110 officejet all in one keep giving message scanner failure when i want to print something


Please make sure that the printer is connected to a wall outlet and not to a surge protector because surge protector distributes the total electric supply equally to each and every device connected to that surge protector. Printer might work and might not with a surge protector but it will always work fine with a wall outlet till the hardware of the printer and power chord, adapter are working fine.

some times scanner failure error comes if it is not getting enough power supply.So if it is connected to a surge protector then I will suggest you to disconnect it and connect it directly to a wall outlet.
Now scan or copy any document and see if something happens.

If not the do check while you press scan or copy button the scanner light is moving or not?
If scanner light is not moving then do a hard re-set.

Hard Re-Set :
- disconnect power chord from the back of the printer and then from wall outlet or surge protector.
- wait for 40 secondsand then connect the power adapter to wall outlet and then to the back of the printer. The try to scan or copy....still not working then check if the scanner bulb is glowing or not?

If scanner bulb is not glowing and if you dont hear any noise while you press scan or copy...then printer hardware has gone bad and you need to replace the printer

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Try to copy and get scanner failure motice


scanner failure is a hardawre problem. try to copy again and check if the scanner light is on. once the scanner light is not working then try to return your printer in the store that you have purchased it.

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Scanner failure


This is a serious hardware issue where you will not be able to copy or scan from the printer. However, printing is still possible. The only possible steps for this issue are Connecting it to a wall outlet directly, and performing a semi full reset..

Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.

After performing this step, try making a copy. If the issue does not resolve, replacing is the only option available.

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this is very common problem many users of this type of printer are getting the same problem.final solution for this problem is change the scanner unit.it will cost you between 50$ to 60$ exact. rate this solution as fixya and give respect to our technical experince that saved your precious time.thank u for using fixya.

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This issue seems with the scanner mechanism of the all-in-one. Once try to make a copy and check the result, of it still says scanner failure, then connect the all-in-one directly to walloutlet and then power cycle the all-in-one and then reset.

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Did anything happen prior to the issue? It almost sounds as if the DC controller (main board) has gone bad. What happens if you try to make a copy on it?

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